- Appointments & Bookings
• All appointments must be booked through the approved booking system or directly with the stylist.
• Appointment duration may vary depending on the service and hair condition.
• Please arrive on time to ensure the full service can be provided.
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- Cancellations & No-Shows
• Cancellations made with more than 48 hours’ notice will not incur a charge.
• Cancellations with less than 48 hours’ notice will be subject to a 50% service fee.
• Same-day cancellations will be charged 75% of the service fee.
• No-shows will be charged 100% of the service fee.
• Outstanding fees must be paid before further appointments can be booked.
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- Lateness
• Clients arriving 15 minutes late or more may not be seen.
• This will be treated as a cancellation and the relevant fee will apply.
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- Client Responsibilities
• Please disclose any allergies, scalp conditions, or sensitivities prior to your service.
• For colour services, a skin test may be required at least 48 hours before your appointment.
• Children under 16 must be accompanied by a parent or guardian.
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- Payments
• Payment for services is due on the day of the appointment.
• Accepted payment methods include cash, card, or bank transfer.
• Cancellation or no-show fees must be paid in full before rebooking.
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- Stylist Responsibilities
• Professional services will be carried out with due care and skill.
• Only professional-grade L’Oréal products will be used unless otherwise discussed.
• All treatments and aftercare advice are tailored to your individual needs.
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- Liability
• Hair results may vary depending on condition, history, and aftercare.
• The stylist is not liable for adverse outcomes where full hair history or relevant information has not been disclosed by the client.
• The stylist is not responsible for reactions caused by products not purchased or recommended directly by Hair by Annest.
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- Policy Updates
• These terms may be updated from time to time. The most current version will always be available at the salon and online.
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⚠️ By booking, you agree to these Terms & Conditions.