Booking & Consultation Q: Why do I need to fill out a consultation form? A: The consultation form helps me understand your health history and facial features to design a customised lash and brow set that’s safe and flattering just for you.
Q: When do I need to submit the consultation form? A: Please complete and submit the consultation form at least 24 hours before your appointment. Without it, I cannot provide your private studio address or begin your treatment.
Q: What if I don’t complete the consultation form on time? A: Your appointment will be cancelled, and a 25% cancellation fee will be applied as per the booking policy.
Q: Why do you require card capture at booking? A: Card capture secures your appointment and protects my business against last-minute cancellations or no-shows, allowing me to maintain personalised, high-quality service.
Appointment Duration & Preparation Q: How long will my lash or brow appointment take? A: Depending on the service and customization, appointments typically take 2 to 3 hours. Please ensure you have this time set aside without interruptions.
Q: What should I do to prepare for my appointment? A:
Policies & Cancellations Q: What is your cancellation policy? A:
Q: Can I reschedule my appointment? A: Yes, please notify me as early as possible. Rescheduling is subject to availability and adherence to the cancellation policy.
During Your Appointment Q: What should I expect during my appointment? A: You will receive a personalised consultation and lash or brow design tailored to your facial features and preferences. Please remain still and relaxed during the process for the best results.
Q: Can I bring someone with me? A: Due to the private home studio setting and focus on your personalised experience, I kindly ask you to attend alone.