Once an online, written or verbal booking has been accepted by Claire (Love-Light Healer), the client will have entered into an agreement to have a session based on the following terms & conditions:
Payment: Client is to make payment in full at the time of booking either via Paypal to claire@clairepelenc.com or via bank transfer which will be sent via email confirmation of booking. Appointment will not be set until payment has been received. A delay in payment may result in losing appointed slot.
Payments are non-refundable, however, appointment may be rescheduled if 48 hrs notice has been given. (Discretionary exceptions will be considered on an individual basis for emergency situations).
If a client is late, the time will be deducted from the session.
If the client is a no-show (with no attempt of communication within 15 mins of appointment time), Claire reserves the right to refuse the opportunity to reschedule appointment and if client still requires the service, they will have to complete and pay for a new booking.
As Claire is not a licensed physician, she does not claim to treat or cure any medical conditions and all clients are responsible to consult their GP before booking a session if they have any serious health concerns.
Medical issues: some of Claire's services may not be suitable for certain medical conditions (Epilepsy, Pacemakers, severe Mental Health issues, Cancer). Claire may recommend a different service than the one the client has booked if it becomes evident in the initial consultation that they have a health issue not suitable for the service requested. If the client does not want the alternative service suggested, then a full refund will be offered in this type of circumstance only.
Right to refuse treatment: Claire has the right to refuse or discontinue treatment at any point. Circumstances where this may apply include, but are not limited to:
Client being under the influence of alcohol and/or recreational drugs, inappropriate or offensive behaviour, client arrives unwell or becomes unwell during session (fever, digestive upset, allergic reaction, seizure, fainting...).
Client is under care for a medical issue that is a contraindication for service booked.
Any medical conndition where GP consent is required.
Personal information: Once a service has been booked, the client will receive email confirmation with a consultation/new client form to be completed and returned before the session. This information will be treated as strictly confidential and Claire will adhere to all GDPR rules and guidelines.
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