Terms & Conditions

Maison de Glow — Client Terms & Conditions

Luxury mobile beauty services delivered with care, professionalism, and discretion.

Last Updated: 25.02.2025

Welcome to Maison de Glow (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our bespoke mobile beauty services, including facials, microneedling, chemical peels, waxing, nail, and brow treatments. By booking or receiving services, you acknowledge and accept these Terms. If you do not agree, please refrain from using our services.

1. Acceptance of Terms

By booking or receiving treatments, you confirm that you have read, understood, and agreed to these Terms. This constitutes a legally binding agreement between you and Maison de Glow.

2. Our Services

Maison de Glow provides luxury, mobile beauty treatments at private residences, hotels, corporate offices, and events. While we deliver services with the highest professional standards, outcomes may vary depending on individual skin, hair, nail types, and overall health.

3. Booking, Deposits & Payment

• Booking: Appointments may be booked via our website, email, or social media. Confirmation will be sent once the booking is secured.
• Deposit: A non-refundable deposit is required to secure all appointments.
• Payment: Remaining balances are due at the time of service. We accept cash and bank transfers.
• Late Arrivals: We allow a grace period of 15 minutes for late arrivals. If you are not ready after 15 minutes, the appointment may be treated as a no-show, and fees may apply.
• Cancellations & Rescheduling: Please provide at least 24 hours’ notice. Late cancellations or no-shows incur a fee equivalent to the full treatment cost.
• Corporate & Event Bookings: A signed agreement and deposit may be required to secure group or corporate appointments.

4. Client Responsibilities

To ensure safe and effective treatments, clients must:

• Health Disclosure: Inform us of allergies, medical conditions, skin sensitivities, or medications prior to treatments. Failure to disclose may affect outcomes, and Maison de Glow cannot be held responsible for adverse reactions.
• Aftercare Compliance: Follow the aftercare guidance provided for each treatment. Neglecting aftercare may compromise results.
• Professionalism & Courtesy: Respect the therapist’s time, equipment, and safety guidelines.

5. Access & Environment

• Clients must provide a safe, clean, and accessible area for treatments.
• Maison de Glow is not liable for delays caused by unsuitable environments or unsafe conditions.
• For home visits, please ensure clear access to the property and a safe, well-lit treatment area.

6. Liability & Disclaimer

• All services are provided on an “as-is” basis. While we aim for exceptional results, specific outcomes cannot be guaranteed.
• Maison de Glow is not liable for indirect, incidental, or consequential damages arising from treatments.
• Clients assume responsibility for their choices, adherence to aftercare, and the provision of accurate health information.
• Treatments may be contraindicated for certain conditions; Maison de Glow reserves the right to refuse service for safety reasons.

7. Privacy & Data Protection

Your privacy is paramount. We comply with UK GDPR and the Data Protection Act 2018.

• Personal Data Collected: Name, contact details, treatment history.
• Purpose: Scheduling, client records, personalised experiences, marketing (if opted-in), and legal compliance.
• Security: Appropriate measures are in place to protect your information.
• Sharing: We do not sell or share personal data except where required by law.
• Client Rights: Access, correction, or deletion of your personal data can be requested at any time.

For privacy inquiries, contact: maisondeglowmobilebeauty@gmail.com

8. Late Arrivals, No-Shows & Access Issues

• We wait a maximum of 15 minutes for clients to be ready. Beyond this, appointments may be cancelled, and fees applied.
• If the therapist cannot access the property due to locked doors or unsafe conditions, the appointment may be considered a no-show, and full charges may apply.
• Corporate clients are responsible for ensuring the agreed space and time are available.

9. Corporate & Group Bookings

• Deposits and signed agreements may be required.
• Cancellation policies apply to the group as a whole.
• Changes to participant numbers or schedules must be communicated at least 48 hours prior.

10. Changes to Terms

Maison de Glow reserves the right to amend these Terms at any time. Changes take effect immediately upon posting or direct communication. Continued use of services constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts located in London.

12. Contact Information

📞 Phone: 07308 583263

📩 Email: maisondeglowmobilebeauty@gmail.com

📷 Instagram: Maison de Glow Instagram

By booking a treatment, you confirm that you have read, understood, and agreed to these Terms & Conditions.

At Maison de Glow, every treatment is a curated experience. Our Terms are designed to protect your investment, our time, and the quality of service. Thank you for respecting our policies and allowing us to deliver beauty with the utmost care and professionalism.