Terms and Conditions

By booking a treatment with Massage by Me, you agree to the following terms and conditions: 1. Booking & Deposits A £10 deposit is required to secure your appointment. This will be deducted from the total cost of your treatment. Bookings are only confirmed once the deposit has been received. 2. Cancellation & Rescheduling Policy A minimum of 24 hours' notice is required to cancel or reschedule an appointment. Cancellations made within 24 hours of the appointment time will incur a charge of 50% of the treatment cost. Deposits are non-refundable but can be transferred to a rescheduled appointment if at least 24 hours' notice is given. 3. Late Arrivals If you arrive late, your treatment may be shortened to avoid delaying other clients. The full treatment fee will still apply. If you are more than 15 minutes late, your appointment may be cancelled, and the cancellation fee will apply. 4. Health & Safety Please inform your therapist of any medical conditions, allergies, or injuries before your treatment. If you are unwell, please reschedule your appointment to avoid spreading illness and to ensure you receive the full benefits of your treatment. 5. Refunds Payments for completed treatments are non-refundable. If you are unhappy with your treatment, please discuss this with your therapist immediately. 6. Right to Refuse Treatment Treatments are provided in a professional and ethical manner. Inappropriate behaviour will result in the immediate termination of the session, with full payment required. 7. Privacy & Confidentiality All client information is kept strictly confidential and is used only for treatment purposes. Your personal data will never be shared without your consent. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions.