Makeup Artist Terms of Service
Millie Makeup London These Terms of Service apply to all makeup services booked with Millie Makeup London ("we", "us", "our", "Makeup Artist") by the client ("you", "your", "Client").
By making a booking, paying a deposit or otherwise confirming your appointment, you confirm that you have read, understood and agreed to these Terms of Service.
1. Booking & Confirmation
All bookings are subject to availability.
A booking is only considered confirmed once the required booking information has been provided and, where applicable, the required deposit has been paid.
A deposit is not normally required. However, valid debit or credit card details are required to secure the appointment and may be used in accordance with the cancellation and no-show terms below.
2. Peak Wedding Season – Minimum Booking
During peak wedding season, a minimum booking of the Bride plus three additional makeup services applies.
This means that a minimum of four people in total must be booked for wedding makeup on qualifying peak-season dates.
The three additional services may include bridesmaids, mothers of the bride/groom or other members of the wedding party, subject to the services offered and availability.
This minimum applies because peak wedding dates are highly sought-after and are often booked well in advance. A smaller booking may prevent us from accepting another larger wedding booking for the same date.
If you would like to enquire about a smaller booking during peak wedding season, please contact us and we may be able to accommodate this depending on the date, location and availability.
The peak-season minimum does not guarantee availability, and we reserve the right to decline bookings that do not meet the minimum requirement.
3. Booking the Correct Service
It is the Client's responsibility to ensure that the correct service is selected when making a booking.
Bridal makeup, bridesmaid makeup, event makeup, photoshoot makeup and other services have different pricing, timings and requirements.
If an incorrect service is booked, we reserve the right to amend the booking and charge the correct price.
If the correct service cannot be accommodated within the available schedule, we may need to adjust or cancel the booking.
If you are unsure which service you require, please contact us before booking.
4. Changes to Wedding or Group Bookings
The number of people receiving makeup must be confirmed in advance.
Any additions to the booking are subject to availability and may incur an additional charge.
If the number of people receiving makeup is reduced after booking, the original booking value may still apply where the reduction significantly affects the booking, particularly where the original booking was accepted based on a minimum booking requirement or reserved a substantial portion of the working day.
For peak-season weddings, reducing the booking below the applicable minimum may result in the minimum booking charge still being payable.
Any changes to the booking should be discussed with us as soon as possible.
5. Payments
If additional services are requested after the original booking has been confirmed, these will be added to the final balance where available.
6. Cancellation & Rescheduling
Event Makeup
For event makeup bookings, the following cancellation terms apply:
Where a cancellation charge is applied, it is intended to reflect the time reserved for the appointment and the reasonable loss associated with short-notice cancellation.
Weddings & Group Bookings
Wedding and larger group bookings require significantly more preparation and involve reserving a substantial amount of the Makeup Artist's availability.
If you cancel your wedding or group booking:
Cancellation charges will not exceed what is reasonably required to compensate us for losses directly resulting from the cancellation.
If the Client cancels because of circumstances outside their control, we will consider the circumstances fairly and may, where possible, offer an alternative date or other reasonable solution subject to availability.
Rescheduling
Rescheduling is subject to availability.
If we are unavailable on the new date, the booking will be treated as a cancellation and the applicable cancellation terms will apply.
7. Changes Made Within Four Weeks of a Wedding
Wedding bookings are planned around the number of services, timings and location agreed at the time of booking.
Changes to the booking made within four weeks of the wedding date may not be possible and may not reduce the original booking cost.
This includes removing makeup services, changing the agreed schedule or significantly changing the location.
Any additional services requested within four weeks are subject to availability and may incur additional charges.
8. Travel & Location
Travel fees may apply for mobile appointments outside the included travel area.
Any applicable travel charges will be added to your online booking which you can view at any time and is emailed to you for review when the booking is accepted.
London Surcharge
Bookings within the applicable London area may be subject to a £100 London surcharge.
This covers the additional time, travel and expenses associated with London appointments.
The applicable surcharge will be confirmed as part of your booking quote.
Client Location Requirements
For mobile appointments, the Client must provide:
The Client is responsible for providing accurate location and access information before the appointment.
If parking charges, congestion charges, tolls or other location-specific costs are incurred as part of the booking, these may be added to the final balance where agreed or reasonably necessary.
9. Timing & Delays
Clients are responsible for being ready at the agreed start time.
For weddings, the agreed schedule is based on the number of people booked and the time available before the Client needs to leave for the ceremony or event.
If the Client or members of the wedding party are late, the Makeup Artist will make reasonable efforts to complete the services within the remaining time.
However, significant lateness may mean that the service has to be shortened or, where necessary, cannot be completed.
No refund or reduction will normally be given where the Makeup Artist is unable to provide the full service due to Client-caused delays.
For appointments where the Client arrives more than 15 minutes late, the Makeup Artist reserves the right to shorten or, where necessary, cancel the appointment.
10. Trials & Consultations
Bridal trials are recommended but are not a requirement unless specifically stated as part of your booking.
A trial allows us to discuss your desired makeup look, test products and make adjustments before the wedding day.
The final makeup look may vary slightly depending on the Client's skin condition, lighting, photography, products and other circumstances on the day.
The Client should communicate any concerns or requested changes during the trial so that adjustments can be made where possible.
11. Allergies, Skin Conditions & Medical Information
The Client must inform the Makeup Artist of any known allergies, sensitivities, skin conditions or previous reactions to cosmetic products before the appointment.
Clients should also inform the Makeup Artist of any relevant medication or treatment that may affect the skin where this information is relevant to the makeup application.
We use professional products and take reasonable hygiene and sanitation precautions. However, cosmetic products can cause reactions even where no previous reaction has occurred.
If the Client experiences discomfort, irritation or any suspected reaction during the appointment, they must inform the Makeup Artist immediately so that the affected product can be removed and appropriate action can be taken.
We cannot guarantee that makeup will be suitable for every individual skin type or condition.
12. Client Products
Where possible, professional makeup products supplied by the Makeup Artist will be used.
If the Client requests that their own makeup or skincare products are used, the Makeup Artist cannot guarantee the performance, longevity or suitability of those products and cannot be responsible for reactions caused by products supplied by the Client.
13. Hygiene & Equipment
Professional makeup products, brushes and equipment are used and cleaned or sanitised in accordance with appropriate professional hygiene practices.
Disposable products will be used where appropriate.
The Makeup Artist reserves the right not to use any product supplied by a Client if it appears unsuitable, contaminated, expired or otherwise unsafe.
14. Photos & Social Media
With the Client's permission, photographs or videos may be taken during or after the makeup application for use on social media, the Makeup Artist's website, portfolio and other promotional materials.
Clients may opt out of promotional photography by informing the Makeup Artist before the appointment.
Where photographs include other individuals, permission will be sought where reasonably required.
15. Photography & Final Result
Makeup can appear different depending on natural light, artificial lighting, camera settings, photography editing and the Client's own skin.
The Makeup Artist will work with the Client to achieve the agreed makeup style as closely as reasonably possible.
The Makeup Artist cannot guarantee that the final result will be identical to an inspiration photograph, particularly where the Client's features, skin type, colouring or natural lashes differ.
16. Emergencies & Unforeseen Circumstances
Every reasonable effort will be made to provide the booked service.
However, circumstances outside the Makeup Artist's reasonable control may occasionally prevent the service from being provided. This may include serious illness, accident, extreme travel disruption, severe weather, emergencies or other circumstances beyond reasonable control.
If the Makeup Artist is unable to attend, we will make reasonable efforts to:
Where a replacement artist is arranged, the Client will be informed before the replacement provides the service.
17. Client Cancellation Due to Makeup Artist Cancellation
If the Makeup Artist cancels a booking and is unable to provide the agreed services, the Client will be entitled to an appropriate refund for services that have not been provided, subject to any applicable legal rights.
We will make every reasonable effort to provide as much notice as possible and, where appropriate, assist the Client in finding an alternative Makeup Artist.
18. Liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.
The Makeup Artist will provide services with reasonable care and skill.
We are not responsible for loss, damage or delay caused by circumstances outside our reasonable control.
The Makeup Artist is not responsible for problems arising from information that the Client has failed to provide, products supplied by the Client, Client-caused delays, or failure to follow reasonable aftercare advice.
Nothing in these Terms affects your statutory consumer rights.
19. Confidentiality & Personal Information
Information provided by the Client will be treated confidentially and handled in accordance with applicable data protection law.
Personal information will only be used for legitimate business purposes, including managing bookings, communicating with the Client, processing payments and providing services.
20. Complaints
If you have any concerns about your makeup service, please raise them with the Makeup Artist as soon as reasonably possible so that we have an opportunity to understand the issue and, where appropriate, put things right.
Complaints should ideally be made within 48 hours of the appointment.
This does not affect any statutory rights the Client may have.
21. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.
22. Acceptance of Terms
By booking an appointment, paying a deposit, providing payment details or otherwise confirming a booking with Millie Makeup London, you confirm that you have read, understood and agreed to these Terms of Service.
These Terms apply alongside the specific details contained in your booking confirmation, invoice or quotation.
Where there is a conflict between these Terms and a specific written agreement made with the Client, the specific written agreement will take precedence.
Millie Makeup London reserves the right to update these Terms from time to time. The Terms applicable to your booking will be those provided to you at the time of booking.