Friday
12 December
Reply To Reviews on GBP
Objective
Show clients (and Google) that you’re active, responsive, and trustworthy, which boosts credibility and ranking.
1. Go to your Reviews section
Sort by newest at the top.
2. Reply to each review
Keep replies simple, warm, and personalised.
Examples:
“Thank you so much, Chloe! Loved doing your BIAB set.”
“Thanks Emma — so glad you love your lashes!”
3. Respond even to short reviews
A simple “Thank you!” goes a long way.
4. Address any concerns politely
If you ever receive constructive feedback, keep your tone calm and professional.
5. Review your overall rating
Take note of what clients praise most — this tells you what to highlight in your marketing.
Create your own version with…
This Week
Lessons
Set Up Google My Business
Google My Business (GMB) is a free and powerful tool to ensure your business appears in Google Search and Google Maps results.
Ranking Higher on Google
This lesson explains the key factors that influence your Google Business Profile ranking and gives you practical steps to attract clients.