1. Go to your Reviews section

Sort by newest at the top.

2. Reply to each review

Keep replies simple, warm, and personalised.

Examples:
“Thank you so much, Chloe! Loved doing your BIAB set.”
“Thanks Emma — so glad you love your lashes!”

3. Respond even to short reviews

A simple “Thank you!” goes a long way.

4. Address any concerns politely

If you ever receive constructive feedback, keep your tone calm and professional.

5. Review your overall rating

Take note of what clients praise most — this tells you what to highlight in your marketing.