New clients

New Clients

I am currently at capacity for weekday evening and Saturday appointments and am therefore only accepting new clients for weekday daytime appointments.

If you wish to book a weekday evening or Saturday appointment as a new client, you must first join the waiting list by completing the form below:

https://tr.ee/gYrMPDYdGS

Please note that any weekday evening or Saturday appointment requested by a new client who has not joined the waiting list in advance will be declined and any provisional booking will be cancelled.

At Nail Therapy by Dee, the health and integrity of your natural nails is of the utmost importance. For this reason, I do not typically remove products that have not been applied in-house. This policy ensures that I can carry out a thorough and accurate assessment of your nail health, identifying any signs of sensitivity, allergy, or underlying conditions prior to treatment. A detailed consultation will also take place during your appointment.

To support this process, you are kindly required to submit clear photographs of your hands and/or feet without any product at least 72 hours prior to your scheduled appointment. Images received outside of this timeframe may result in your appointment being cancelled and classified as a no-show should any contraindications, such as allergies or fungal infections, be identified.

While arriving with bare nails is strongly preferred, I appreciate this may not always be possible. Should you require the removal of existing gel or product applied elsewhere, this can be performed with the utmost care at an additional charge of £15.

Please note, should any signs of infection, allergic reaction, or other contraindications become apparent following the removal of external product, I will be unable to proceed with your treatment. In such circumstances, you will be respectfully advised to seek appropriate medical guidance. The appointment will then be charged at 50% of the originally booked service to reflect the time reserved.

Payments

To secure your appointment, a booking fee is required.

New clients are required to pay a 50% booking fee at the time of booking, with the remaining balance due at your appointment.

The remaining balance may be settled via cash or bank transfer. Card payments are also accepted; however, a small fee will be applied to cover processing charges. Please note that American Express (AMEX) is not accepted.

All booking fees are non-refundable and will be deducted from the total cost of your treatment.

Lateness

A 5-minute grace period is permitted.

Clients arriving 6–15 minutes late will incur a £10 late arrival fee. To avoid delaying subsequent appointments, your service may need to be adapted to fit the remaining appointment time. This may include the omission of gel colour application, nail art, or other optional elements of the service. The full appointment fee will still apply.

Clients arriving more than 15 minutes late will be deemed a no-show, their appointment will be cancelled, and the full appointment fee will remain payable.

Appointment Changes

Please ensure you have booked the correct service and have decided on any additional treatments (such as nail art, gel colour application or repairs) before your appointment.

Requests to change, add to, or remove services on the day of your appointment cannot be guaranteed. As appointment times are reserved specifically for the service booked, last-minute changes may not be possible and can impact the schedule for the remainder of the day.

Where a change can be accommodated, the appointment will be adapted to fit the time allocated. If additional services cannot be completed within your booked appointment time, they will need to be booked for a future appointment.

If you choose to reduce or change your booked service on the day (for example, changing from a Structured Rebalance to a removal), the original appointment time has still been reserved exclusively for you. As such, the original booked service will remain chargeable.

Repeated last-minute service changes may result in future bookings being declined.

Nail Art

Nail art must be booked alongside your chosen manicure service. Please include details of your desired design within your booking notes to allow sufficient time for your appointment. If you are unsure, you are welcome to get in touch via message or email with your ideas, and a tailored quote will be provided. Please note that French finishes are classed as nail art and are priced from £10.

Forms

All consultation forms must be completed no later than 72 hours prior to your appointment. This ensures adequate time to review your details and provide a safe, tailored service.

Images

All required images should be sent to info@nailtherapybydee.comwithin the requested timeframe outlined in the Terms of Service.

Location

Appointments take place within a private studio, located on the second floor inside The Colour Lounge: 335 High Street, Rochester, ME1 1DA Kindly note that access to the studio requires climbing four flights of stairs and may not be suitable for those with limited mobility.

Parking

There is ample paid parking available nearby. Paid on-street parking is available directly outside the salon, with additional parking at Easons Yard, located just a short walk away:

Easons Yard Doust Way Rochester Kent ME1 1BU

Please note that payment for parking requires either cash or the RingGo app. To avoid delays to your appointment, please allow sufficient time to park and make payment before your scheduled appointment time.

Confirmation of your booking indicates your understanding and acceptance of these terms.