Terms & Conditions

𝐂𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧 & 𝐍𝐨-𝐒𝐡𝐨𝐰 𝐏𝐨𝐥𝐢𝐜𝐲

We understand that sometimes life gets in the way. If you’re unable to attend your appointment, please inform us as soon as possible so that we can offer the slot to someone else.

•    Cancellations made with less than 48 hours’ notice will incur a 50% charge of the booked treatment value, which will be added to your next appointment.
•    During peak periods (Christmas and Summer), the required notice period increases to 72 hours.
•    No-shows will be charged the full amount of the booked treatment and must be paid before any future appointments.

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𝐌𝐞𝐝𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐂𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧𝐬

To avoid disappointment on the day of your treatment, please notify us of any medical conditions, including pregnancy, before booking. Some treatments may not be suitable for certain conditions or if you are taking specific medications. It is your responsibility to disclose all relevant medical information on your consultation forms prior to your appointment. Failure to do so may result in you being unable to proceed with your treatment on the day, and the appointment will still be subject to our cancellation policy.

Please ensure all consultation forms are completed in full before you attend your booking.

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𝐏𝐚𝐭𝐜𝐡 𝐓𝐞𝐬𝐭𝐢𝐧𝐠

For your safety and to comply with insurance regulations, patch tests are required for certain treatments such as tinting, lash lifting and brow lamination. If a patch test is not conducted, we will be unable to proceed with your treatment. Once your booking is made, it is your responsibility to arrange your patch test with us in advance.

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𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 𝐅𝐨𝐫𝐦𝐬

All clients are required to complete their consultation forms in full before attending an appointment. These forms not only satisfy insurance requirements but also help us track any changes in your medical history to ensure the treatment is safe and appropriate.

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𝐑𝐢𝐠𝐡𝐭 𝐭𝐨 𝐑𝐞𝐟𝐮𝐬𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞

We reserve the right to refuse service for reasons including frequent cancellations, no-shows, late arrival, or failure to comply with the above policies.

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𝐂𝐡𝐫𝐢𝐬𝐭𝐦𝐚𝐬 & 𝐏𝐞𝐚𝐤 𝐏𝐞𝐫𝐢𝐨𝐝 𝐂𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧 𝐏𝐨𝐥𝐢𝐜𝐲

All cancellations or rearrangements during December (Christmas period) made with less than 72 hours’ notice will be charged the full amount of the booked treatment. This is the busiest time of year, and it is very difficult to re-book slots without sufficient notice.

Please note:

•    Appointment changes cannot be accommodated in the lead-up to Christmas due to the high demand.
•    Please arrive on time. If you are more than 10 minutes late, your appointment may be forfeited and charged in full.
•    The clinic operates on a private, one-to-one basis with no waiting area. Please arrive as close to your appointment time as possible.

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These policies are in place to protect my small business from financial loss—if you don’t come, I don’t get paid.

Thank you so much for your continuous support and for trusting me with your treatment – it truly means the world. 💛