Terms and Conditions

𝐂𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧 & 𝐍𝐨-𝐒𝐡𝐨𝐰 𝐏𝐨𝐥𝐢𝐜𝐲 We understand that sometimes life gets in the way. If you’re unable to attend your appointment, please inform us as soon as possible so that we can offer the slot to someone else. • Cancellations made with less than 24 hours’ notice will incur a 50% charge of the booked treatment value, which will be added to your next appointment. • During peak periods (Christmas and Summer), the required notice period increases to 72 hours. • No-shows will be charged the full amount of the booked treatment and must be paid before any future appointments. 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐂𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧𝐬 To avoid disappointment on the day of your treatment, please notify us of any medical conditions, including pregnancy, before booking. Some treatments may not be suitable for certain conditions, and we want to ensure your safety and satisfaction. Please ensure all consultation forms are completed in full, before you attend your booking. 𝐏𝐚𝐭𝐜𝐡 𝐓𝐞𝐬𝐭𝐢𝐧𝐠 For your safety and to comply with insurance regulations, patch tests are required for certain treatments such as tinting, lash lifting and brow lamination. If a patch test is not conducted, we will be unable to proceed with your treatment. Once your booking is made, it is your responsibility to arrange your patch test with us in advance. 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 𝐅𝐨𝐫𝐦𝐬 All clients are required to complete their consultation forms in full before attending an appointment. These forms not only satisfy insurance requirements but also help us track any changes in your medical history to ensure the treatment is safe and appropriate. 𝐑𝐢𝐠𝐡𝐭 𝐭𝐨 𝐑𝐞𝐟𝐮𝐬𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 We reserve the right to refuse service for reasons including frequent cancellations, no-shows, and failure to comply with the above policies. 𝐂𝐡𝐫𝐢𝐬𝐭𝐦𝐚𝐬 𝐜𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧 𝐩𝐨𝐥𝐢𝐜𝐲 All cancellations & re arrangements during the christmas period (December) made less than 48hours will be charged to pay in full of the treatment booked. This is the busiest time of year and it’s very hard to re book slots without good notice. I require a minimum of 72 hour notice during December I also will not be able to change anyone's appointments leading up to the christmas period as it just gets so busy so please be mindful. Please arrive to your appointments on time as i am back to back. If you are going to be late please contact me asap. Please be mindful if you are early that the barn doesn’t have a waiting area, the person before you may not want to be watched at the end of their appointment so if you can come as close to your appointment as possible that would be helpful. If you are more than 10 minutes late you may loose your appointment and will still be charged as the lateness will have a knock on effect all day These policies are in place to protect my small business from a loss, if you don’t come, I don’t get paid. Thank you so much for your continuous support and for trusting me with your treatment - it means the world