Terms & Conditions

🧾 Neringa Massage – Terms and Conditions (UK)

Effective Date: 25/10/2024

Welcome to Neringa Massage. We provide professional massage therapy, facials, and body treatments designed for relaxation, skincare, and wellbeing.

By booking or receiving a treatment, you agree to the following Terms and Conditions. Please read them carefully before your appointment.

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1. Professional Conduct

All treatments are strictly professional and non-sexual.

Any inappropriate comments, actions, or requests will result in immediate termination of the session, full payment will be required, and future appointments refused.

Our therapists and practitioners are qualified and insured in accordance with UK industry standards.

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2. Bookings and Appointments

Appointments can be made by phone +447756536935 website booksolo.co/neringamassage

A deposit of 50% may be required to confirm your booking.

Please arrive 5–10 minutes early for consultation and preparation. Late arrival may reduce your treatment time.

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3. Cancellations and Rescheduling

Please give at least 24 hours’ notice to cancel or reschedule your appointment.

Cancellations with less than 24 hours’ notice may incur a cancellation charge of 50% of the service price.

“No-show” appointments will be charged in full.

Repeated late cancellations or missed appointments may result in refusal of future bookings.

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4. Consultation and Health Information

You must complete a confidential consultation form before your first visit.

Please disclose any medical conditions, allergies, skin sensitivities, injuries, or if you are pregnant.

For your safety, certain treatments may be adjusted or postponed based on your health condition or medication use.

We reserve the right to decline treatment if it is deemed unsuitable or unsafe.

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5. Facials and Body Treatments

Facials and body wraps involve the use of professional skincare and spa products.

Clients must inform us of any allergies, skin conditions, or recent cosmetic procedures (e.g., chemical peels, Botox, laser treatments).

A patch test may be required at least 24–48 hours before certain treatments.

Reactions to products will be handled professionally, but Neringa Massage cannot be held liable for adverse effects if allergies or sensitivities were not disclosed prior to treatment.

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6. Aftercare

Your therapist will provide aftercare advice after your treatment. Please follow these guidelines carefully to ensure the best results and avoid irritation.

Neringa Massage is not liable for any issues that arise from failure to follow aftercare instructions.

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7. Client Conduct and Hygiene

Clients are expected to maintain good personal hygiene and respectful behaviour.

Treatment will be refused if a client is under the influence of alcohol or drugs, or displays inappropriate or abusive behaviour.

The full treatment cost will still apply in such cases.

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8. Payment

Full payment is due at the time of treatment.

Accepted payment methods

cash payments

card payments

Prices are listed in GBP (£) and may change without notice.

Gift vouchers must be presented at the time of service and are non-refundable.

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9. Gift Vouchers and Promotions

Gift vouchers are valid for 24 weeks from the purchase date.

Expired vouchers cannot be redeemed.

Promotions or discounts cannot be combined unless otherwise stated.

Lost or stolen vouchers cannot be replaced.

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10. Confidentiality and Data Protection (GDPR)

All client information is kept strictly confidential and stored securely.

We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Your data will only be used for appointment management, treatment records, and communication with you.

You have the right to access, correct, or request deletion of your data at any time.

For data concerns, contact neringamassage2023@gmail.com

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11. Liability Disclaimer

All treatments are provided in good faith and with professional care.

Neringa Massage accepts no liability for injury, loss, or damage unless caused by proven negligence.

Clients receive treatments at their own risk and should consult a medical professional if they are unsure whether a treatment is suitable for them.

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12. Right to Refuse Service

We reserve the right to refuse treatment if:

The client is unwell, contagious, or has a condition that poses a risk

The client is under the influence of alcohol or drugs

The client behaves inappropriately or disrespectfully

Accurate health information has not been provided

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13. Complaints and Feedback

If you are unhappy with your treatment, please contact us within 48 hours of your appointment.

We will review your feedback and aim to resolve any issues promptly and professionally.

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14. Changes to Terms

Neringa Massage reserves the right to update these Terms and Conditions at any time.

The latest version will always be available at booksolo.co/neringamassage

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By booking or attending an appointment at Neringa Massage, you confirm that you have read, understood, and agreed to these Terms and Conditions.