Terms & Conditions

These Terms and Conditions (“Terms”) govern all bookings made through the Nessa’s Aesthetics (“we,” “us,” or “our”) booking system available via Solo (“Booking System”). By making a booking, you (“you,” “your,” or “the customer”) agree to be bound by these Terms. Please read them carefully before proceeding.

1. General

1.1 By accessing and using the Booking System, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. 1.2 These Terms apply to all bookings, whether made online, by phone, in person, or through any authorized third party. 1.3 We reserve the right to modify or update these Terms at any time. The updated version will be posted on our website with the new effective date.

2. Booking and Confirmation

2.1 All bookings are subject to availability. 2.2 A booking is considered confirmed only after you have received a confirmation email or message from us. 2.3 It is your responsibility to ensure that all booking details are accurate. Please contact us immediately if any information is incorrect. 2.4 We reserve the right to refuse or cancel a booking at our discretion, including in cases of suspected fraud or misuse of the Booking System.

3. Payments

3.1 Prices for services are displayed on our website or provided during the booking process. 3.2 Payment may be required in full or in part at the time of booking, depending on the type of service. 3.3 We accept payment through [list accepted methods – e.g., credit/debit cards, PayPal, bank transfer]. 3.4 All prices are stated in GBP and include applicable taxes unless otherwise stated. 3.5 Failure to make payment within the required time may result in cancellation of your booking.

4. Cancellations and Refunds

4.1 You may cancel or amend your booking according to our cancellation policy:

• Free re-scheduling: Up to 48 hours before the scheduled booking.
• Late cancellation: Cancellations made less than 48 hours before the booking will be charged a 50% fee.
• No-shows: Failure to attend without notice will result in a full charge.

4.2 Refunds (if applicable) will be processed using the original payment method within 3-5 business days. 4.3 We reserve the right to cancel or reschedule bookings due to unforeseen circumstances, in which case you will be offered a full refund or alternative date.

5. User Responsibilities

5.1 You agree to use the Booking System lawfully and not for any fraudulent or malicious purposes. 5.2 You are responsible for providing accurate contact information and ensuring that you can be reached for confirmation or updates. 5.3 Any misuse of the system may result in suspension or permanent banning from future use.

6. Liability

6.1 We shall not be liable for any indirect, incidental, or consequential losses arising from the use of the Booking System or any cancellation. 6.2 Our total liability for any claim arising out of or relating to a booking shall not exceed the total amount paid for that booking. 6.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.

7. Privacy and Data Protection

7.1 Your personal data is processed in accordance with UK law.  7.2 We collect and use your information solely for the purpose of managing bookings, providing services, and communicating with you.

8. Intellectual Property

8.1 All content, software, and materials associated with the Booking System are owned or licensed by Nessa’s Aesthetics. 8.2 You may not copy, modify, or distribute any part of the system without our written consent.

9. Governing Law and Jurisdiction

9.1 These Terms shall be governed by and construed in accordance with the laws of The United Kingdom. 9.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of The United Kingdom.