Terms and Conditions

PerfectTEN Terms & Conditions By booking an appointment at PerfectTEN, you agree to the following terms and conditions: 1. Booking & Deposits • A 30% non-refundable deposit is required at the time of booking to secure your appointment. • Your appointment is not confirmed until the deposit has been paid. • The remaining balance is due on the day of your appointment. • It is the client’s responsibility to ensure the appointment date, time, and service booked are correct. Please double-check your confirmation message or email and contact me immediately if any changes are needed. 2. Cancellation & Rescheduling • A minimum of 48 hours’ notice is required to cancel or reschedule your appointment without charge. • Cancellations made with less than 48 hours’ notice will result in the loss of your deposit. • Cancellations made with less than 24 hours’ notice will be charged 50% of the total service cost. • No-shows will be charged 50% of the total service cost. • Charges will be applied to your account and must be paid before any future bookings can be made. • Rescheduling less than 48 hours will also mean you lose your deposit and will be marked as a cancellation. • Rescheduling less than 24 hours notice will also incur a 50% charge and be marked as a cancellation. 3. Late Arrivals • Please arrive on time for your appointment. If you are more than 10 minutes late, your appointment may be cancelled and charged as a no-show. If you are going to be running late for your appointment, please contact the Salon. • If your treatment can still be carried out without affecting the next client’s appointment, it may go ahead at the therapist’s discretion. However, if your late arrival causes a knock-on delay, we reserve the right to cancel the appointment and apply the relevant charge. 4. Early Arrivals & Privacy • Please do not arrive more than 5 minutes early for your appointment. • PerfectTEN is a small, open-plan salon and I aim to give each client privacy and my full attention. • Early arrivals can cause distractions, especially during lash treatments, and I may also use time between appointments for breaks or admin. 5. Refunds & Complaints • I do not offer refunds on any products or services. • If you are unhappy with a service, please contact me as soon as possible so that I can assess the situation and offer a suitable solution. I always aim to rectify any issues promptly and professionally. • If for any reason you are not happy with your treatment, I ask that you contact the Salon as soon as possible, and also send photos. - This helps with finding the best solution. 6. Patch Testing • Patch tests are required for the following treatments: Brow Lamination, Lash Lifts, Lash & Brow Tinting, and Lash Extensions. • All new clients, and those who have not visited in the last 6 months, must book a patch test at least 24–48 hours prior to their treatment. • Failure to attend a patch test may result in your appointment being cancelled and charged according to my cancellation policy. 7. Salon Etiquette & Safety • Please do not bring young children to the salon. This is for insurance and safety reasons and to ensure a relaxing environment for all clients. • Mobile phones should be switched to silent during appointments, especially during lash treatments, as these require full concentration and clients must keep their eyes closed throughout. Clients taking calls during treatments and sitting on their phone can get in the way making me run over the appointment time and causing a knock on affect to other clients appointment times. It is also very distracting. • If you have a cold sore, please do not attend appointments for any eye treatments or facial waxing to avoid risk of cross-contamination. Contact us to reschedule.