Terms and Conditions

Please note, that lash infills should be done every 2-4 weeks. If on your appointment you will come with less than 40% lash you will be charged full price. All appoitments afer 4weeks will be charged as a full set. Please come with clean lashes, otherwise you gonna be charged a £5 for lash bath.

Please make sure your lashes are clean and that your face is free from makeup before your appointment, as makeup and unclean lashes can affect the retention of your lashes, it could also affect the eye pads and tape used to tape down the lower lashes and cause them not to stick down properly, making it harder for me to work on your lashes as efficient as possible. We also request that you remove contact lenses before any eyelash treatments, they can be put straight back in after treatment.

• Minimum 48hrs notice required to move your booking fee to another date/time. • Booking fees are non refundable. • If you are more than 15mins late your appointment will be cancelled and booking fee lost. • If you fail to show to your appointment without prior correspondence 50% of the treatment cost will be required before rebooking.

Refunds will not be given. If an issue occurs within the first three days of application then a free fix will be offered. Please understand that if you do not tell us, we will not know. Refunds will not be given for any adverse reactions, everyone is offered a patch test, if you decline and a reaction happens that is your responsibility. Every client will need to fill out waivers& consultation forms, please read forms correctly to ensure you make an informed decision.

All appointments require a 50% none refundable booking fee to secure. This must be sent no later than 48 hours before or your appointment will be cancelled. This can be taken off your total at the end of treatment or moved to secure your next appointment. 48 hours notice must be given to reschedule your appointment or a new booking fee will be required. You can reschedule 3 times before a new booking fee is required.

If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to apply the no show policy. Please keep in mind we will always do our best to accommodate your session.

A patch test is recommended for new clients to check for allergies at least 24 hours before the following treatments: Eyelash extensions, LVL lash lift, eyelash/eyebrow tinting and brow lamination. If pregnant a patch test is compulsory.