Terms and conditions

These Terms & Conditions apply to appointments and services booked with Roo Aston. By booking an appointment, you confirm that you have read and agree to the applicable booking policies and terms below.

BOOKINGS & DEPOSITS

A non-refundable deposit is required to secure an appointment.

An appointment is not considered secured until the required deposit has been successfully paid.

Deposits are deducted from the remaining balance due for the treatment.

Deposits are non-refundable.

Where an appointment is rescheduled with more than 48 hours’ notice, the deposit may be transferred to the rescheduled appointment.

Where an appointment is cancelled or a request to reschedule is made 48 hours or less before the appointment start time, the deposit will be forfeited and 100% of the appointment price will be payable. Any deposit already paid will count towards the total amount owed.

CANCELLATIONS & RESCHEDULING

More than 48 hours’ notice is required to cancel or reschedule an appointment without the full appointment price becoming payable.

Cancellations and rescheduling requests made 48 hours or less before the appointment start time will be charged at 100% of the appointment price.

NO-SHOWS

Failure to attend an appointment without notice will be considered a no-show and 100% of the appointment price will be payable.

Any outstanding cancellation or no-show fees must be settled before another appointment can be accepted.

Repeated no-shows, late cancellations or repeated breaches of the booking policy may result in Roo Aston refusing future bookings and/or blacklisting the client from making further appointments.

LATE ARRIVALS

A 10-minute grace period is provided for late arrivals.

Clients arriving more than 10 minutes late may have their treatment shortened or altered where possible.

Where there is insufficient time remaining to safely complete the treatment to an appropriate standard, the appointment may need to be cancelled and may be treated as a late cancellation, with the full appointment price remaining payable.

PRICES & PAYMENT

Current treatment prices are displayed through the Roo Aston website and/or booking system.

The applicable treatment price will be shown at the time of booking.

Any deposit paid will be deducted from the final balance.

Any additional services or agreed upgrades requested during the appointment may incur an additional charge.

AGE REQUIREMENTS

The minimum treatment age is 15.

Clients aged 15–18 must have permission from a parent or legal guardian before treatment takes place.

Roo Aston reserves the right to request proof of age and/or confirmation of parental or guardian consent.

CONSULTATION & CLIENT INFORMATION

Clients must provide accurate and complete information during consultation.

Relevant medical conditions, medication, allergies, sensitivities, previous reactions and other information that could affect treatment suitability must be disclosed.

Clients are responsible for informing Roo Aston of relevant changes before subsequent treatments.

Information supplied during consultation is used to assess treatment suitability and provide services safely.

PATCH TESTING

Certain treatments may require a patch test in accordance with the products being used, manufacturer instructions, insurance requirements and/or Roo Aston’s treatment protocols.

Where a patch test is required, treatment cannot proceed unless the applicable requirements have been met.

A successful/negative patch test cannot completely eliminate the possibility of a future allergic reaction or sensitivity.

TREATMENT SUITABILITY & RIGHT TO REFUSE TREATMENT

Roo Aston reserves the right to alter, postpone, discontinue or refuse a treatment where it would be unsafe, inappropriate or unsuitable to proceed.

This may include, but is not limited to, contraindications, infections, irritation, allergic reactions, failure to meet patch-testing requirements or circumstances that prevent the treatment being performed safely.

LASH EXTENSIONS & INFILLS

Appointments booked as an infill must have sufficient lash extensions remaining to reasonably constitute an infill.

Where insufficient extensions remain, additional time may be required and the treatment may need to be charged or rebooked as a full set.

Roo Aston reserves the right to assess whether existing lash extensions are suitable to work with.

Work carried out by another lash artist may require removal before a new set can be applied where the existing work is unsuitable, unsafe or incompatible with the intended treatment.

APPOINTMENT PREPARATION

Clients should arrive with the treatment area clean and free from makeup and unnecessary skincare products.

Contact lenses must be removed for lash treatments.

Clients having lash treatments are advised to avoid caffeine for at least two hours before their appointment, as caffeine can contribute to eye movement and twitching during treatment.

Failure to follow essential preparation requirements may result in the treatment being altered, postponed or cancelled where it cannot safely or reasonably be performed.

CHILDREN & GUESTS

Clients are required to attend appointments alone.

Children cannot accompany clients to appointments or remain in the treatment room while treatments are being carried out.

RESULTS & AFTERCARE

Treatment results and longevity vary between individuals and cannot be guaranteed.

Factors including skin type, natural hair/lash cycles, lifestyle, aftercare, medication, hormonal changes and individual sensitivities can affect the outcome and longevity of a treatment.

Clients should follow the aftercare advice provided following their treatment.

CONCERNS & CORRECTIVE APPOINTMENTS

If you experience a problem with your treatment or are unhappy with the result, please contact Roo Aston within 48 hours wherever reasonably possible, including photographs where appropriate.

This provides an opportunity to assess the concern and, where appropriate, arrange a consultation or corrective treatment.

The appropriate remedy will depend upon the individual circumstances.

Nothing within these Terms & Conditions is intended to exclude or restrict any statutory rights you have under applicable UK consumer law.

ALLERGIC REACTIONS & SENSITIVITIES

Although appropriate professional products and procedures are used, allergic reactions and sensitivities can occur.

Clients must disclose known allergies, sensitivities and previous reactions before treatment.

If you experience significant swelling, difficulty breathing or symptoms of a severe allergic reaction following treatment, seek urgent medical attention.

PERSONAL BELONGINGS

Clients are responsible for personal belongings brought to appointments. Roo Aston cannot accept responsibility for loss or damage except where liability cannot legally be excluded.

BEHAVIOUR & RIGHT TO REFUSE SERVICE

Abusive, threatening, discriminatory, sexually inappropriate or otherwise unacceptable behaviour will not be tolerated.

Roo Aston reserves the right to end an appointment and/or refuse future bookings where a client’s behaviour compromises safety, wellbeing or the professional treatment environment.

PRIVACY & PERSONAL INFORMATION

Personal information collected when booking or completing a consultation will be handled in accordance with applicable data-protection requirements and the Roo Aston Privacy Policy.

Health and consultation information will only be requested where relevant to treatment, safety, record keeping or other legitimate business requirements.

PHOTOGRAPHY

Treatment photographs or videos will only be used for marketing, portfolio or social-media purposes where the appropriate consent has been provided.

Consent to marketing photography is optional and refusal will not affect your ability to receive a treatment.

CHANGES TO THESE TERMS

Roo Aston reserves the right to update these Terms & Conditions and booking policies when necessary.

The version applicable to a booking will be made available through the website and/or booking system.

CONTACT

If you have any questions regarding an appointment, treatment or these Terms & Conditions, please contact Roo Aston using the contact details provided on the website or booking system.