Welcome to Secret Skin Beauty. By booking an appointment, you agree to the following Terms and Conditions, which are in place to ensure a safe, professional, and positive experience for every client.
1. Appointments & Consultations
- All treatments are by appointment only.
- New clients are required to complete a consultation and consent form before their first treatment.
- Please arrive on time. If you are more than 15 minutes late, your appointment may need to be shortened or rescheduled.
2. Cancellation & Rescheduling Policy
Your appointment time is reserved especially for you. If you need to cancel or change your booking, please provide at least 48 hours’ notice.
- Cancellations made less than 48 hours before your appointment will incur a 50% charge of the treatment cost.
- Same-day cancellations or missed appointments will be charged 100% of the treatment cost.
- Repeated late cancellations or no-shows may result in refusal of future bookings.
3. Payment Policy
- All treatments are elective procedures, and payment is required in full at the time of treatment.
- Secret Skin Beauty accepts payment by card or cash.
- Gift vouchers, loyalty rewards, and promotional offers are non-refundable and non-transferable.
4. Right to Refuse or Discontinue Treatment
- Treatments are performed following a consultation and suitability assessment.
- Secret Skin Beauty reserves the right to refuse or discontinue a treatment if it is deemed unsafe, unsuitable, or if full disclosure of medical information has not been provided.
- Clients may stop a treatment at any time, but the full treatment fee will still apply, as the appointment time and materials have been allocated.
5. Medical Disclosure & Contraindications
- It is your responsibility to inform your therapist of any medical conditions, allergies, or medications before every appointment.
- Please also disclose any recent cosmetic treatments (e.g., injectables, peels, laser, or microdermabrasion).
- Some treatments may require a patch test 24–48 hours prior to ensure safety.
Failure to disclose relevant information may result in adverse reactions, for which Secret Skin Beauty cannot be held responsible.
6. Refunds & Complaints
- Treatments are tailored to each individual, and results may vary depending on skin condition and lifestyle.
- Refunds are not offered for completed treatments.
- If you are unhappy with your experience, please contact me directly within 48 hours so that I can review and resolve your concern professionally.
7. Photography & Marketing Consent
- Clinical photographs or videos may be taken during treatments for educational, record-keeping, or marketing purposes.
- By providing consent, you agree that images may be used on Secret Skin Beauty’s social media, website, or educational materials.
- You waive any right to payment, royalties, or approval of final content.
- You may withdraw consent at any time by providing written notice.
8. Liability
While every effort is made to provide safe, effective treatments, Secret Skin Beauty cannot accept responsibility for:
- Adverse reactions resulting from undeclared medical conditions, medications, or home care.
- Failure to follow pre- or post-treatment advice provided.
- The outcome of treatments when recommended home care or aftercare instructions are not followed.
9. Privacy & Data Protection
Secret Skin Beauty complies fully with UK GDPR and is committed to protecting your personal information.
- Client records are stored securely, either in a locked cabinet or password-protected software.
- Personal data is collected solely for treatment safety and legal requirements.
- Records are retained for seven years after your most recent appointment, after which they are securely destroyed.
- You have the right to access, correct, or request deletion of your personal data once the legal retention period has passed.
For full details, please see the Privacy Policy section.
10. Website & Social Media
- This website may include links to other websites. Secret Skin Beauty is not responsible for the content or privacy practices of external sites.
- If you contact Secret Skin Beauty via social media, please be mindful that third-party platforms have their own privacy settings and policies.
11. Policy Updates
Secret Skin Beauty reserves the right to update or amend these Terms & Conditions at any time.
Any changes will be posted on this website, and your continued use of our services indicates acceptance of these terms.
Thank You
By booking an appointment with Secret Skin Beauty, you confirm that you have read, understood, and agree to these Terms & Conditions.
These policies are designed to ensure your experience is safe, transparent, and enjoyable from start to finish.