Terms and Conditions

Patch tests are required 48 hrs before the treatment is carried out. The following treatments require patch tests: - Lash lifts - Brow laminations - Lash tints - Brow tints Please contact me to arrange your patch test. Failure to have a patch test will result in your appointment being cancelled and the cancellation fee will apply. If you have. Reaction to the patch test please seek medical guidance and let me know as soon as possible.

Hygiene is very important to ensure the treatment can be provided. This is the case across all of my treatments. Lashes and brows Please arrive to your appointment with no eye makeup on. Removing eye makeup takes time and eats into the appointment time allocated for the treatment. Also, should you be suffering from any eye infections or illnesses, the treatment cannot be provided for health and hygiene reasons. Waxing Please ensure that any area that is to be waxed is clean before the treatment. I reserve the right to decline performing the treatment should this standard not be met. Please also ensure there is no fake tan on the area to be waxed. Massage and spa body treatments Please ensure that you have had a thorough shower at least one hour before or on the day of the treatment. I reserve the right to decline performing the treatment should this stands red not be met. Facials Please ensure you arrive to the appointment makeup free. Removing eye makeup takes time and eats into the appointment time allocated for the treatment.

If you are more than 15 minutes late for an appointment I will have to rebook you in for another time or day. This is to ensure that I have enough time to perform the treatment to the standard I expect for my clients. It is also important that this policy is in place to ensure that other clients aren’t affected.

The only information that is collected and stored is information from consultation forms, which the client has consented to upon submission. This information will be for the sole use of Serenity Spa & Skincare. Your personal information will not be shared with any third-party companies.

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