Your time at Skin 2 Soul is intentionally unhurried, private and deeply restorative. The following guidelines help protect the calm, one-to-one experience each client deserves.
⏰ Arrival
To preserve the peaceful flow of the day, please arrive at your appointment time.
If you arrive early, I kindly ask that you rest in your car or upon the bench until I let you know your space is ready. This allows me to fully reset the room and energy between each client so you receive the experience you deserve.
Late arrivals
If you arrive late, your treatment time may need to be shortened to avoid impacting the next client. Full treatment fees still apply.
📅 Cancellations & Rescheduling
Your appointment time is reserved especially for you.
If you need to move or cancel your appointment, please provide at least 48 hours’ notice.
Within 48 hours' notice, your booking fee can be transferred once to a new appointment.
If something unexpected comes up within 48 hours, please just get in touch with me on 07756987847. The booking fee is retained for cancellations or changes made within this window, including no shows.
💳 Booking Fee & Payments
A 50% booking fee is required at the time of booking to secure your appointment and is deducted from your treatment total on the day. Card payments incur a 1.6% + 30p processing fee which is non refundable.
Appointments are confirmed only once the booking fee has been received.
You'll receive a reminder 48 hours before your appointment, with the option to manage your booking if needed. A consultation form will also be sent for you to complete before your visit, so I have the information I need to prepare for your treatment.
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🌿 Health & Suitability
Your safety and wellbeing are always my priority.
Please ensure you:
Skin 2 Soul may adapt or decline treatment where necessary to ensure your safety.
✨ Treatment Results
Every skin and body responds in its own unique way.
Treatments are designed to support visible and felt improvements, however results cannot be guaranteed and may vary from person to person.
🕊️ Respectful Environment
Skin 2 Soul is built on mutual respect, calm energy, and care.
If behaviour is disruptive, inappropriate, or unsafe, I reserve the right to end the appointment and/or decline future bookings.
🔄 Policy Updates
These guidelines may occasionally be updated to support the smooth running of Skin 2 Soul. The most current version will always be available on the website.
For details on how your data is handled, please see the Privacy Policy.
📩 Contact
If you have any questions before your appointment, you are always welcome to get in touch.
Skin 2 Soul kate@skin2soul.co.uk
07756987847
62 The Meadows, Hanham, Bristol, BS15 3PB.
At Skin 2 Soul, your privacy is treated with the same care and respect as your time in the treatment room. This policy explains what personal information is collected, why it is needed, and how it is protected.
🌿 What Information Is Collected
When you book or attend an appointment, the following information may be collected:
Health information is collected only where necessary to ensure treatments are safe and suitable.
✨ How Your Information Is Used
Your information is used to:
Your information is never sold or shared for marketing without your consent.
🔒 How Your Information Is Stored
Skin 2 Soul uses trusted third-party systems to securely manage client data:
Skin 2 Soul does not store your card details.
Reasonable steps are taken to ensure your information remains secure.
⏳ How Long Information Is Kept
Client records are retained only as long as necessary for legal, insurance, and professional requirements (typically up to 7 years).
After this time, records are securely deleted.
🕊️ Your Rights
Under UK data protection law, you have the right to:
To make a request, please get in touch using the details below.
📩 Contact
Skin 2 Soul Kate@skin2soul.co.uk 07756987847 62 The Meadows, Hanham, Bristol, BS15 3PB
The Meadows, Bristol, BS15 3PB, GB
07756 987847
Tuesday - Friday: 10:00 - 15:00