Terms and Conditions

1. Introduction Welcome to Skin 2 Soul. By booking any services with us, you agree to be bound by the following terms and conditions. If you do not agree with these terms and conditions please refrain from engaging with my website, home treatment room and the use of my services. 2. Appointments 2.1 Booking: Appointments can be made via my booking app. A confirmation will be sent to you once the booking is made. 2.2 Once your booking is made and has been confirmed by me, you will receive a link to complete a consultation form and pay for your deposit (50% of treatment price). Please note, your appointment is not secured until both have been completed. 2.3 Cancellation Policy: Clients must cancel/reschedule appointments at least 24 hours in advance. Failure to do so will result in a 50% cancellation fee/ loss of the 50% deposit. 2.4 Late Arrivals: If you are late, your treatment may be shortened to ensure the next client is not delayed. If you are more than 15 minutes late, your appointment may need to be rescheduled, and a rescheduling fee may apply. 3. Services Skin 2 Soul operates on an exclusive, by appointment only basis providing relaxing therapies and lash and brow enhancements. Appointments are on a first come first served basis and Skin 2 Soul reserves the right to refuse service to anyone for any reason. 4. Payments 4.1 Payment Methods: We accept cash, credit cards, and digital payments. Full payment is required at the end of the service. Payments are processed securely using our payment provider, Stripe. 4.2 Deposits: A 50% deposit is required to secure your booking. This will be applied to your final bill or forfeited if you fail to cancel within the required time frame of 24 hours. 5. Service Satisfaction 5.1 Complaints: If you are not satisfied with a service, please let us know before leaving so we can address your concerns. Refunds are not typically given, but we will do our best to rectify any issues. 6. Health and Safety 6.1 Client Responsibility: Clients must inform us of any health issues, allergies, or sensitivities prior to the service. 6.2 Please adhere to any policies communicated at Skin 2 Soul to ensure your safety and security. 6.3 Hygiene: We maintain strict hygiene standards. If you have a contagious condition, please reschedule your appointment. 7. Personal Belongings 7.1 Responsibility: Skin 2 Soul is not responsible for any loss or damage to personal belongings. 8. Conduct We strive to provide a serene and respectful atmosphere for all our clients. Therefore, we reserve the right to refuse service to anyone who exhibits inappropriate or disruptive behaviour. 9. Privacy Policy 9.1 Data Collection: We collect personal information to provide you with our services. This includes your name, contact details, and payment information. Please review our privacy policy to understand how we collect, use and safeguard your personal data. 10. Changes to Terms and Conditions We reserve the right to amend these terms and conditions at any time. Changes will be posted on our website and will be effective immediately upon posting. 11. Governing Law These terms and conditions are governed by the laws of the United Kingdom. 12. Contact Information For any questions or concerns, please contact us at: Skin 2 Soul, 62 The Meadows, Hanham, BS15 3PB 07584167644 Kate@skin2soul.co.uk