Policy's

Salon Environment

Sol Artistry is located within Sorelle & Sol, a shared boutique beauty space designed to provide a relaxed, welcoming and professional experience.

• Children are welcome where needed, provided they are able to remain self-sufficient, settled and appropriately behaved throughout your appointment.
• A small toy basket is available to help keep little ones occupied.
• For safety, children must remain away from professional products, equipment and work areas and must be supervised by their accompanying parent or guardian at all times.
• If a child requires ongoing assistance or supervision that prevents your service from being performed safely, your appointment may need to be shortened or rescheduled.
• Please arrive as close to your scheduled appointment time as possible. If your station is still being prepared, you may be asked to wait briefly.
• As Sorelle & Sol is a shared salon, we kindly ask that all clients and accompanying children are considerate of other treatments and guests within the space.

Booking Fee

A 50% booking fee is required to secure your appointment.

Your booking fee is deducted from the total cost of your service, with the remaining balance payable at your appointment.

Booking fees are generally non-refundable and are allocated toward the appointment time reserved specifically for you. This does not affect any rights you may have under Australian Consumer Law.

Cancellations & Rescheduling

I completely understand that plans sometimes change. Where possible, please provide as much notice as you can.

Cancellations or rescheduling within 24 hours of your appointment will result in your booking fee being retained. A new booking fee will be required to secure another appointment.

Where more than 24 hours' notice is provided, please contact Sol Artistry regarding rescheduling your appointment.

Late Arrivals

Please arrive on time so your full service can be completed without impacting the clients booked after you.

If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled depending on the service booked and the time remaining.

Where the appointment can still safely proceed, a $10 late fee may apply.

If there is insufficient time to complete the service safely and to my professional standard, the appointment may be treated as a late cancellation.

No-Shows

Appointments are individually reserved and significant time is allocated to each client.

Failure to attend an appointment without notice may incur a fee of up to 50% of the scheduled service price, and any outstanding amount may be required to be paid before another appointment can be accepted.

Service Changes

Please book the service you intend to receive, including adequate time for nail art, removal or extensions where applicable.

Services may only be changed at your appointment where the alternative requires equal or less appointment time and can be accommodated without affecting subsequent bookings.

If you decide to significantly reduce your booked service at the appointment, the original appointment price may still apply because that time has been reserved specifically for you.

Existing Product & Other Nail Technicians' Work

For product compatibility, hygiene and service quality, Sol Artistry does not infill or apply product over another nail technician's work.

Existing enhancement product from another salon or technician must be professionally removed before a new Sol Artistry service can be performed.

A $50 removal and nail assessment service applies to product applied elsewhere. This allows adequate time for careful removal, assessment of the natural nail and preparation for your new service.

Please ensure the appropriate removal service is booked in advance so sufficient appointment time is allocated.

Nail Health & Service Suitability

The health of the natural nail will always take priority over completing a requested service.

A service may need to be modified, postponed or declined where there are signs of infection, significant nail damage, contraindications or another concern that makes proceeding inappropriate.

Where necessary, you may be advised to seek assessment from an appropriate healthcare professional before receiving further nail services.

Allergies, Sensitivities & Medical Information

Please disclose any known allergies, sensitivities, previous product reactions, relevant medical conditions or medications that may affect your nail service.

If you have experienced previous reactions to nail products, please discuss this with me before your appointment so we can determine whether the service is appropriate.

Patch testing may be recommended; however, a patch test cannot guarantee that a future reaction will not occur.

Repairs

If you experience unexpected lifting or a suspected product-related issue within 48 hours, please contact Sol Artistry with a clear photograph so the issue can be assessed.

Where the issue is determined to relate to the application, an appropriate repair will be offered.

Repairs resulting from accidental damage, picking, biting, trauma, inappropriate use of the nails or failure to follow aftercare may incur a repair fee.

After-Hours Appointments

Appointments outside regular booking hours may occasionally be offered at the discretion of Sol Artistry.

An after-hours fee may apply and will be communicated prior to confirming the appointment.

Photography & Social Media

Photos and videos of finished nail services may be taken for portfolio, website, educational and social-media purposes.

Where images include your face or other identifying features, permission will be requested before they are published.

If you would prefer your nails not to be photographed, please let me know — you're always welcome to opt out.

Respectful Conduct

Sorelle & Sol is a professional shared salon environment. Respectful behaviour toward staff, independent professionals and other clients is expected at all times.

Sol Artistry may refuse, discontinue or reschedule a service where there are concerns relating to health, safety, hygiene, inappropriate or abusive behaviour, contraindications, or repeated breaches of booking policies.

Australian Consumer Law

Nothing within these policies is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

By booking an appointment with Sol Artistry, you acknowledge that you have read and agree to these booking policies.