Terms and Conditions

BOOKING & CANCELLATION POLICY • All appointments require a 50% booking fee and this payment will go towards the total cost of services • I respectfully request at least 48 business hours notice for cancellations since the appointment is reserved for you personally • If a cancellation is made within 48 hours of your appointment, the booking fee is non-refundable however it will be transferred to the rebooking and will go towards the cost of the total treatment. However, if the rescheduled appointment is cancelled again, the booking fee will be forfeited and a cancellation fee will apply • Cancelling within 24 hours of your appointment will result in the booking fee becoming non-transferrable and non-refundable and a cancellation fee of the remaining balance will also be applied on top of the booking fee amount already taken as I am unable to fill the gap at such short notice. • Failure to give 24 hours notice will result in 100% of the scheduled service fee being taken • For 'no-show's, the booking fee is non-transferrable and non-refundable & 100% of the schedule service fee will be taken • If you are more than 15 minutes late, your appointment will be cancelled and marked as a 'no-show' unless otherwise discussed with me • Due to insurance purposes, please come alone to your appointment; I can’t accept more than 1 person in the appointment at any time REFUNDS • I do not offer refunds for services. If you are not satisfied, please contact me within 48 hours of your appointment and I will be happy to make adjustments to your satisfaction. Any requests outside of this time frame will be subject to a fee. INFILLS • For lash infills, at least 40% of extensions must be remaining. Anything less than this will be charged as a full set. Infills are recommended every 2-3 weeks however everyone is different so you may require infills under the 2 week mark. Any infills after 3 weeks will need to be booked as a full set