Terms & Conditions
Welcome to Sun Kissed (“we”, “us”, “our”). These Terms & Conditions govern your use of our website booksolo.co/sunkissed (“Website”) and the provision of our mobile beauty and massage services in the United Kingdom. By booking a service through our Website, you agree to be bound by these Terms.
1. Definitions
Client / you / your: the person booking or receiving our services.
Booking: a confirmed appointment for a treatment.
Services: our beauty, tanning, and massage treatments.
Website: booksolo.co/sunkissed.
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2. Eligibility & Health
2.1 You must be aged 18 or over to make a booking. 2.2 You must inform us before your appointment of any allergies, skin conditions, medical issues, or other health matters that could affect your treatment. 2.3 We reserve the right to refuse or cancel a service if we believe it may be unsafe or inappropriate to proceed.
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3. Bookings & Payment
3.1 All bookings must be made through our Website. 3.2 100% of the treatment price is payable at the time of booking. 3.3 Payment secures your appointment and confirms the booking. 3.4 Prices are as listed on the Website at the time of booking. 3.5 We may update our prices occasionally, but any confirmed bookings remain at the price agreed at the time of purchase.
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4. Cancellations & Refunds
4.1 If you need to cancel or reschedule your appointment, you must give at least 24 hours’ notice before your scheduled booking. 4.2 Cancellations made 24 hours or more before the appointment will receive a full refund. 4.3 Cancellations made less than 24 hours before the appointment, or failure to attend (no-show), will result in no refund. 4.4 If we need to cancel your appointment (for example, due to illness, emergencies, or unforeseen events), you will be offered either a full refund or the option to rebook.
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5. Service Standards
5.1 All treatments are carried out by a fully insured and qualified therapist. 5.2 We will perform all services with reasonable care, skill, and hygiene in accordance with industry standards. 5.3 You are responsible for ensuring that your treatment area (if at home) is safe, accessible, and suitable for the service.
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6. Client Responsibilities
6.1 Please follow all pre-treatment and aftercare advice provided. 6.2 Inform us immediately during treatment if you experience discomfort, pain, or any issues. 6.3 Ensure pets, children, and other distractions are kept clear of the treatment area. 6.4 Any damages to equipment or property caused by unsafe conditions will be your responsibility.
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7. Liability
7.1 We are not liable for any indirect or consequential loss, including loss of income, profit, or opportunity. 7.2 Our total liability is limited to the amount paid for the booking in question. 7.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence. 7.4 By booking a treatment, you accept that minor risks may be associated with beauty and massage services.
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8. Consumer Rights
8.1 These Terms do not affect your statutory rights under UK consumer law. 8.2 If you are a consumer, you have rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. 8.3 Once your treatment begins, your right to cancel under the 14-day cooling-off period will no longer apply, as the service is being delivered immediately with your consent.
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9. Privacy & Data Protection
9.1 We comply with the UK GDPR and the Data Protection Act 2018. 9.2 We collect and process your personal data only as needed to manage your bookings, deliver treatments, and communicate with you. 9.3 Your data will not be shared with third parties except as required to process payments or comply with the law. 9.4 For full details, please see our Privacy Policy.
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10. Intellectual Property
10.1 All content on the Website, including text, photos, and branding, is owned by Sun Kissed or licensed for use. 10.2 You may not copy, modify, or reproduce any part of the Website without our prior written consent.
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11. Complaints & Disputes
11.1 If you have a complaint, please contact us at [insert your business email]. 11.2 We will aim to resolve any issue quickly and fairly. 11.3 These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.
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12. Updates to These Terms
12.1 We may update these Terms occasionally. 12.2 The latest version will always be available on our Website and applies to all new bookings.