Terms and Conditions

Please take the time to read through this information carefully. Please note that by booking an appointment at The Massage & Reflexology Studio by Anabel Soravito, you are agreeing to our Terms & Conditions APPOINTMENTS You can make an appointment with The Massage & Reflexology Studio by Anabel Soravito in a number of ways, including via online booking, telephone or email. Appointments are available for a variety of durations from 45 to 90 mins. Upon making a booking, you will receive a confirmation email with all the important details, along with an email reminder 24 hours prior to your appointment. You will also receive a link to our Health History Form in every confirmation email. If this is your first appointment, or if you have not been to see us before, please ensure you complete this before your next visit. We will not be able to treat you until this form has been completed, and completion on the day will be part of your appointment time. CANCELLATIONS & LATE ARRIVALS Cancellations Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. We require a minimum of 24 hours notice to cancel an appointment free of charge. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs. If you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis. Late Arrivals It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later. The therapist will do her best to accommodate full length of the booked session, provided there is no other booking afterwards. If the therapist is running late for your session, we will still do full length of the treatment, if not, we will provide a refund accordingly CONFIDENTIALITY All client information and clinical records will be safeguarded and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian. In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires. HEALTH & SAFETY The practitioner is fully qualified, and hold professional and public indemnity insurance, for the services that she provides. Due to the nature of massage and the need for close contact, the practitioner will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene. If the practitioner is unwell, suffering from a cold or virus, infection or general ill health, she won’t be able to work due to the risks of cross contamination. This may result in contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements. Clients are asked not to attend their massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact The Massage & Reflexology Studio by Anabel Soravito via email at anabel.soravito@gmail.com or phone 07875636673 at the earliest opportunity to rearrange your appointment. If you are unwell, please contact us as soon as possible to inform us of your illness, please note that our Cancellation Policy may still apply. The Massage & Reflexology Studio by Anabel Soravito, will not be held responsible for the loss or damage of personal items during your time at The Massage & Reflexology Studio by Anabel Soravito Clients under the age of 16 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the Health History Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment. The Massage & Reflexology Studio by Anabel Soravito holds the right to refuse any treatment if a client is physically or verbally abusive towards the practitioner, or demonstrates inappropriate or aggressive behaviour. Such behaviour may result in a partial or total ban from the premises, and may also result in criminal proceedings. DISCLAIMER The Massage & Reflexology Studio by Anabel Soravito provide massage/reflexology therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. We do not diagnose, or prescribe medication/medical treatment of any kind, and will always recommend referral to a GP or other qualified medical specialist or practitioner. The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep us up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for. The practitioner may refuse to treat any client or part of their body with just and reasonable cause. The practitioner reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given. CONTACT Anabel Soravito (Owner) The Massage & Reflexology Studio by Anabel Soravito 10 Bond Street, London W5 5AA +44 7875636673 anabel.soravito@gmail.com Last updated 29th September 2024