Dear Clients,
As a mum of two, I completely understand that life can sometimes take an unexpected turn. If you need to cancel or amend your appointment, please let me know as soon as possible so I can offer your space to another client.
If you fail to attend your appointment without prior notice, a payment of 100% of your treatment cost will be required and taken on the day.
If you’re feeling unwell, I kindly ask that you reschedule your appointment. This helps protect myself, my family, and my other clients.
All appointments must be requested in advance. Once your appointment has been accepted, please complete your consultation form via the link sent to your email.
Payments can be made via card, cash, or bank transfer.
During the day, I’m often busy with the kids, and weekends are special family time. Messages are responded to Monday to Friday, between 9am and 5pm. Any messages received outside these hours will be replied to on the next working day.
Please arrive on time for your appointment. If you’re running late, let me know as soon as possible. Arriving more than 10 minutes late may mean your treatment time is reduced or needs to be rescheduled to avoid affecting the next client’s appointment.
As The Cosy Nail Shed is a home-based salon, space is limited and designed to be a quiet, relaxing environment. To maintain this calm atmosphere, I kindly ask that you attend your appointment alone and do not bring additional guests or children with you.
Your nail health and safety are always my top priority. If you arrive with any signs of infection, severe damage, or unsuitable product, I may need to adjust or postpone your treatment to protect your natural nails. All existing product from another salon must be removed before your appointment, unless you’ve added a Foreign Removal service to your booking.
I love sharing photos of my work and celebrating your beautiful nails on my social media pages. Photos are always taken of hands only and never include identifying features. If you’d prefer not to have your nails photographed, just let me know — I completely understand.
Thank you so much for your understanding, kindness, and continued support — it truly means the world.
With love and appreciation, Lian x The Cosy Nail Shed