Terms & Conditions

Cancellation & Booking Policy 🤍

I kindly ask for at least 48 hours notice if you need to cancel or reschedule your appointment.

Booking deposits

A 25% deposit is required for all appointments, including bookings made by new and returning clients. Your deposit secures your appointment and is deducted from your treatment balance on the day.

Cancellations & rescheduling

48 hours or more: No cancellation fee. Your deposit can be refunded or transferred to a rescheduled appointment.

24–48 hours: A cancellation charge of 50% of the treatment price will apply.

Less than 24 hours, same day cancellations or missed appointments: A cancellation charge of 100% of the treatment price will apply.

Cancellation charges will reflect the loss incurred, taking into account whether the appointment can be filled.

Where a cancellation charge applies, any deposit already paid will be deducted from the amount due, rather than charged in addition.

Card details

A valid payment card may also be required when booking. By making an appointment, you agree that any applicable cancellation or no-show charges may be collected using the card held on file, in accordance with this policy.

Late arrivals

Please arrive on time for your appointment. Arriving late may mean your treatment needs to be shortened or rescheduled to avoid affecting other clients. If your treatment cannot go ahead due to late arrival, this may be treated as a missed appointment, subject to the cancellation terms above.

Thank you for understanding and supporting my small business 🤍