Terms & Conditions

To ensure a smooth and relaxing experience for all clients, please take a moment to read the following:

Appointments & Bookings

All appointments must be booked in advance.

Bookings can be made through my online booking link, and if you have any questions, please feel free to message me directly.

Deposits

A 30% non-refundable deposit is required at the time of booking.

Your appointment will not be secured until the deposit has been paid.

This deposit will be deducted from your treatment total on the day.

Deposits can be transferred to a new date if you provide 48 hours’ notice or more.

Cancellations & Rescheduling

You’ll receive a text reminder 3 days before your appointment, giving you the chance to cancel or reschedule through the ‘Manage My Booking’ button in your confirmation email.

If you need to cancel or reschedule within 48 hours, your deposit will no longer be transferable and will be forfeited. Any new appointment will require a new deposit.

Cancellations made under 24 hours’ notice will result in your remaining balance being charged to the card on file at the time of cancellation.

If this payment does not go through automatically, you’ll receive a payment link to complete the balance.

All communication regarding bookings or cancellations must be made directly between yourself and myself (@caitalivia_co | 07565046518).

As I am self-employed, please note that the salon and any other professionals working within it are not responsible for my bookings or client communication.

Late Arrivals

If you arrive more than 10 minutes late, your appointment may need to be shortened or rescheduled to avoid delays for other clients.

The full treatment fee will still apply.

Treatment Requirements

Please arrive with a treatable hair condition where possible for head spa treatments.

Treatments cannot be carried out if:

• You have head lice

• Hair is freshly dyed

• Hair is severely damaged from chemical exposure

• You have hair extensions

• You are currently pregnant

• You are undergoing any medical procedures/treatment

Clients aged 4+ years can receive treatment with written parental consent. A parent or guardian must remain on site during the appointment (a waiting area is available).

By booking, you confirm that you have read and agreed to these terms.

Thank you so much for your understanding and support 🤍

— Cait x