Terms and conditions

To ensure a smooth and relaxing experience for all clients, please read the following booking terms: Appointments & Bookings All appointments must be booked in advance. Bookings can be made by booking via my booking link, if you have any questions please message me. Deposits A 30% non-refundable deposit is required at the time of booking. No booking will be secured until the deposit is paid. The deposit will be deducted from your treatment total on the day. Cancellations & Rescheduling Cancellations with less than 48 hours’ notice will result in the deposit being retained. No-shows or cancellations with less than 24 hours’ notice may be charged in full. Deposits will not be transferable under 24 hours’ notice, so another deposit will be required if you’d like to book again. All cancellations must be confirmed directly through myself via @caitalivia_co/‘manage my booking’ via your email. Cancellations will not be accepted through the salon or other channels. Late Arrivals If you arrive more than 10 minutes late, your appointment may be shortened or rescheduled to avoid delays for other clients. The full treatment fee will still apply. Treatment Requirements Please arrive with treatable hair condition where possible for head spa treatments. Treatment cannot be carried out if: • You have head lice • Hair is freshly dyed • Hair is severely damaged from chemical exposure • You have hair extensions • You are currently pregnant • You are undergoing any medical procedures/treatment Clients aged 4+ years can receive treatment with written parental consent. A parent or guardian must remain on site during the appointment (waiting area available). By booking, you confirm that you have read and agreed to these terms. Thank you for your understanding and support — Cait x