Terms and Conditions

--- Terms and Conditions – Hear, Clear, Microsuction Earwax Removal These Terms and Conditions (“Terms”) govern all bookings for earwax removal services provided by Hear, Clear, Microsuction Earwax Removal (“we,” “us,” “our”). By booking an appointment, you (“you,” “your,” “the client”) confirm that you have read, understood, and agreed to the following: --- 1. Booking and Deposit Policy 1.1 All appointments require a deposit to secure your booking. The deposit amount will be confirmed at the time of booking and will be deducted from the total service cost on the day of your appointment. 1.2 Your booking is not confirmed until the deposit has been received and you have received a confirmation notification from us. --- 2. Cancellation and Rescheduling Policy 2.1 More than 48 hours’ notice: You may cancel or reschedule your appointment without penalty, and your deposit will be refunded or transferred to your new appointment date. 2.2 Between 48 and 24 hours’ notice: You may reschedule your appointment, and your deposit will be transferred to your new booking date. 2.3 Within 24 hours of appointment time: Cancellations, rescheduling, or failure to attend (a “no-show”) will result in your deposit being retained and non-transferable. 2.4 Deposits retained under this policy cannot be applied to future bookings. --- 3. Attendance and Punctuality 3.1 You are required to arrive promptly for your appointment. 3.2 If you arrive late, we may be unable to provide the full service, and your deposit will still be retained. 3.3 If your lateness prevents us from carrying out the service, it will be treated as a late cancellation, and your deposit will be retained in accordance with Section 2. --- 4. Pre-Appointment Preparation (Ear Oil Requirement) 4.1 For optimal results, you must apply ear oil (or other softening agent as recommended by us) for the advised period before your appointment. 4.2 If you have not applied ear oil in line with our guidance, and we are unable to safely and completely remove the earwax during your appointment, a follow-up appointment may be required. 4.3 If a follow-up appointment is required due to non-compliance with the ear oil preparation advice, an additional appointment fee will be charged. --- 5. Service Limitations 5.1 While microsuction is generally a safe and effective procedure, results can vary depending on earwax hardness, ear canal shape, and other individual factors. 5.2 If removal cannot be completed in one session due to factors outside of our control (including but not limited to non-preparation with ear oil), additional appointments may be required and charged accordingly. --- 6. Our Right to Cancel or Amend Appointments 6.1 We reserve the right to cancel or amend your appointment at our discretion. 6.2 If we cancel your appointment, your deposit will be refunded in full or transferred to a future date of your choice. --- 7. Health and Safety 7.1 You must inform us of any relevant medical history, ear conditions, or recent ear surgeries prior to your appointment. 7.2 We reserve the right to refuse service if it is deemed unsafe to proceed. --- 8. Liability 8.1 We will not be liable for any loss, injury, or damage resulting from the services provided, except where caused by our proven negligence. 8.2 You accept responsibility for following all pre- and post-treatment care instructions. --- 9. Acceptance of Terms 9.1 By making a booking with Hear, Clear, Microsuction Earwax Removal, you acknowledge that you have read, understood, and agreed to these Terms and Conditions

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