Navigate to your GMB profile on Google

Access the profile management dashboard

Click on reviews

Include relevant keywords in your response, like your treatments, location, or business name.
👉 Example: “Thanks so much, Sarah! We’re so glad you loved your gel manicure here at Glow Beauty in Manchester.

Mention services/products e.g if a client leaves a general “Loved my visit!” you can reply with more detail.
👉 Example: “It was a pleasure doing your lash lift — it’s one of our most popular treatments at this time of year!”

Add location references (where relevant)
👉 Example: “We’re so happy you found us while searching for facials in Brighton — can’t wait to see you again!”