
Lessons
Course Overview
1
.
02:00
This course is designed to show you how to turn first-time visitors into loyal, repeat customers who fuel your long-term success.
Meet the team
2
.
03:25
Each member brings a wealth of experience to the course, from leading companies in tech, marketing, and beauty, ensuring we deliver the best tools and support for independent beauty professionals.
A loyal client base is the key to growth
3
.
04:49
Growing your business isn’t just about attracting new faces, it’s about creating lasting relationships. A loyal client base provides consistent income, referrals, and stability. It’s the foundation of a thriving beauty business.
Surprise & Delight Add Ons
4
.
02:01
When clients are unexpectedly treated with thoughtful gestures or personalised touches, they feel a deeper connection to your business.
Rebook on the Spot
5
.
01:36
Rebooking on the spot is one of the most powerful ways to build consistency in your schedule and create loyal clients.
Loyalty Scheme
6
.
03:25
Everyone loves to feel appreciated, and a loyalty scheme is a perfect way to show your clients how much you value them.
Automated Emails
7
.
02:06
Sometimes clients don’t come back - not because they didn’t love your service, but because life gets busy.
Brand Marketplaces
8
.
01:52
Solo partners with trusted beauty brands like Nouveau Lashes, Bio Sculpture, Elim, Lash Perfect, HD Brows, Million Dollar Facial, Sienna X, and Herlum to create brand marketplaces where clients can discover professionals in their area who use those products.
Referral Scheme
9
.
02:50
Your happy clients are your best ambassadors - they love recommending you to their friends and family
Ask Clients to Share Results on Social Media
10
.
01:55
Encouraging clients to post about their experience creates trust and visibility for your services.
Ask Clients to Share Reviews in Local Community Groups
11
.
03:00
Word-of-mouth is one of the most powerful marketing tools, and people trust recommendations from their friends and neighbours more than they trust traditional advertising.
About the mentor

Katrina Ashworth
Head of Community
Katrina is an expert at building thriving communities that foster engagement and growth.




