Terms and Conditions

INFINITY WELLNESS Terms and Conditions Our commitment to our clients All treatments provided by Maria at INFINITY WELLNESS (IW) will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes. All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment. Treatments will only be conducted if IW deems the treatment safe for the client to receive. GP/Consultant permission may be required before treatments can be provided. Inappropriate Behaviour IW has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour. No refund will be given, and the full treatment balance will be processed through the online payment system. Cancellation Policy A booking is confirmed once IW and the client have both agreed on a date, time, and duration for treatment. If a cancellation is made more than 48 hours before a treatment, a full refund of the deposit will be given. If a cancellation is made within 48 hours of the treatment, the deposit will not be refundable. If a customer fails to turn up for an appointment or cancels on the day of the treatment, the full remaining treatment balance will be required from the customer and processed through the online payment system. This cancellation fee may be waived at IW discretion. If a request to reschedule an appointment is made more than 48 hours before a treatment, I will try and move your appointment to a required date and time, suitable for yourself and IW. If a request to reschedule an appointment is made within 48 hours before a treatment, I will require the remaining treatment balance to be paid on request. IW has the right to cancel a treatment by giving 24 hours notice. IW has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided or in the event the therapist is taken ill. Another appointment will then be made to suit the client. IW has the right to cancel a treatment without notice if the client is intoxicated or inebriated. IW commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible. Vouchers Vouchers can be used as payment towards any available, advertised treatments. Vouchers are only valid for one use. If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued. Vouchers are only valid up to and including the expiry date. Postage will only be charged for vouchers that are paid for online and then posted. If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash. Refunds are not available for vouchers already paid for and provided. Feedback Content may be used in publicity material and on the website, with the permission of the client. Website Content Website content will be authorised and managed at IW discretion, including testimonials. Photographs will only be displayed with the consent of the people in the photograph Photograph consent may be obtained by IW verbally or in writing if the client completes a photo release form. Payment IW accepts payment in cash or by debit / credit card. Privacy Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 16 or has a care worker or guardian. Consultations will only be discussed with the client unless the client is under the age of 16 or has a care worker or guardian. Consultation Forms and treatment notes will be kept on file, securely by IW. All clients must complete a consultation form prior to receiving IW treatments By signing the consultation form, clients are giving IW permission to hold records and data about them. Personal information such as name, email, date of birth and treatment history may be used to periodically send promotional emails about new products, special offers, or other information which we think you may find interesting. Your personal information will not be shared with any third parties. Young Clients Clients under the age of 16 must be accompanied by an adult The adult must give permission for the treatment to be performed. The adult must co-sign the client’s consultation form. The adult must be present in the room throughout the treatment. Complaints Procedure If a client wishes to make a complaint about IW, this must be emailed to InfinityWellness-TheTherapyRoom@outlook.com. Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint, and a desired outcome following the complaint All complaints will be taken very seriously, and a response will be provided within 28 days.