Booking & payment
Full payment is required at the time of booking unless otherwise stated. Your booking is confirmed once payment has been received and your confirmation email has been issued.
Cancellation & refund Policy
Places are limited and reserved specifically for you.
• Cancellations made more than 48 hours before a session, may be transferred to another available Kindred experience, subject to availability.
• Cancellations made within 48 hours of the session are non-refundable and non-transferrable.
• Failure to attend a booked session without notice will be treated as a late cancellation.
• If Kindred needs to cancel or reschedule a session, attendees will be offered either a full refund or the option to transfer their booking to a future session.
Health & Safety
Kindred experiences are intended to support relaxation and wellbeing but are not a substitute for medical advice, diagnosis or treatment.
By booking, you confirm that you are responsible for your own health and wellbeing during the session.
Please contact Kindred before booking if you:
• Have epilepsy, a history of seizure or another medical condition that may be affected by sound or deep relaxation.
• Are in your first trimester of pregnancy
• Have severe sound sensitivity
• Have a serious medical condition that may affect your participation
If you are unsure whether a Kindred experience is suitable for you, please seek advice from your healthcare professional before attending.
Participation
All attendees participate voluntarily and at their own risk.
Participants are encouraged to listen to their bodies and adjust their level of participation as needed. If at any time you feel uncomfortable or unwell, please stop participating and let the facilitator know.
Kindred accepts no liability for injury, loss or damage arising from participation, except where liability cannot be legally excluded.
Arrival
Please arrive 10 minutes before the advertised start time.
To preserve the experience for all attendees, late arrivals may not be admitted once the session has begun.
Personal Belongings
Attendees are responsible for their own personal belongings. Kindred cannot accept responsibilty for lost, stolen or damaged items.
Photograpghy & Social Media
Occassionally photograpghs or videos may be taken for promotional purposes.
Permission will always be requested before any indentifiable images are used.
Privacy
Any personal informaton collected through bookings or enquiry will be used solely for the administration of Kindred services and stored securely and handled in accordance with UK data protection legislations.
Consent
By booking a Kindred experience you confirm that you have read, understood and agree to these Terms & Conditions.
Changes to Terms
Kindred reserves the right to update these terms and conditions when necessary. The latest version will always be available on the website.
Contact
If you have any questions about your booking, accessibilty or these Terms & Conditions, please contact: kindredrestorative@outlook.com
Last updated: June 2026