Terms & Conditions

Cancellation Policy:

- More than 48 hours notice: No cancellation fee will apply.

- Between 24 and 48 hours notice: 50% of the appointment cost will be charged.

- Less than 24 hours notice: 100% of the appointment cost will be charged.

- No-shows: 100% of the appointment cost will be charged.

The cancellation fee is based on the full cost of the appointment that was booked, including any additional services booked at the same time.

Rescheduling:

Appointments can be rescheduled without charge when more than 48 hours notice is given, subject to availability.

Rescheduling with less than 48 hours notice will be treated in accordance with the cancellation policy above.

Late Arrivals:

Please arrive on time for your appointment. Appointments are often scheduled back-to-back and arriving late may mean that your appointment needs to be shortened or, in some circumstances, cancelled.

If I am unable to complete your appointment due to your late arrival, the relevant cancellation/no-show charge may still apply.

Genuine Emergencies:

I understand that genuine emergencies and unforeseen circumstances can happen. Where there is a genuine emergency, please contact me as soon as you are able.

I will always consider these situations on a case-by-case basis and at my discretion. While I will do my best to be understanding, I reserve the right to apply the cancellation policy where appropriate.

Repeated Cancellations & No-shows:

Repeated late cancellations, rescheduling, late arrivals or no-shows may result in future appointments being declined or deposits being put in place when booking.

Please Note:

By booking an appointment, you are agreeing to these cancellation and rescheduling terms.

Thank you for your understanding and respecting my time, business and the time that I have reserved specifically for you. Your appointment is important to me, and this policy allows me to continue providing appointments fairly and reliably for all my clients.