1. Introduction Welcome to Nova Beauty. We offer Nails & Brows in Lox & Lux, Bishop Auckland. By booking any service with us, you agree to these Terms & Conditions. 2. Booking & Auto-Confirmation All bookings are made online and are automatically confirmed without manual approval. Please ensure your contact details are accurate so we can reach you if necessary. 3. Consultation & Patch Tests Some services may require you to fill out a consultation form before your appointment. If a patch test is needed—especially for certain lash or brow treatments—you must complete it within the recommended timeframe to proceed with the service safely. 4. Cancellation & Rescheduling We require at least 24 hours’ notice for cancellations or rescheduling. If you cancel late or fail to show up, we may refuse future bookings or charge a penalty at our discretion. 5. Payment We accept cash, card, and bank transfer. No deposit or booking fee is required. Payment is due in full at the end of your appointment. 6. Refund Policy We do not offer refunds on completed services. If you have concerns about the outcome, please discuss them during or immediately after your appointment so we can address the issue. 7. Client Data We respect your privacy. Any personal information collected, such as name and contact details, is used strictly for booking and communication purposes. We do not share or sell your data. 8. Liability While we strive to deliver high-quality treatments, you acknowledge that each service carries some risk. Nova Beauty is not liable for any adverse reactions that may occur if you fail to follow aftercare instructions or disclose relevant medical history. 9. Changes to Terms We may update these Terms & Conditions as needed. Continued use of our services after any changes implies acceptance of the revised terms. 10. Contact If you have questions or concerns regarding these Terms & Conditions, please contact us directly. We appreciate your cooperation and look forward to serving you.