Terms & Conditions

Eligibility for Treatment

Clients must provide accurate and up-to-date medical history.

We reserve the right to refuse treatment if it is deemed unsafe or inappropriate.

For certain conditions, a referral from a doctor may be required.

Your appointment time is reserved exclusively for you. This policy protects that time while staying fair to everyone.

Booking Confirmation & Payment

Your appointment isn't confirmed until payment or deposit is received, your card details may be securely captured and stored for any fees due under this policy.

● Treatments under £40: full payment required at time of booking.

● Treatments £40 and over: a deposit of 25% of the treatment cost is required (minimum £20).

● Deposits and payments are deducted from your final treatment cost.

● Remaining balance is due at the time of treatment unless otherwise agreed.

● We accept cash, debit/credit card, Apple/Google Pay.

Did you know you can use Klarna to pay for your appointments?

Simply add your Klarna card to your Apple Pay wallet, then select Apple Pay at checkout when booking. You'll be redirected to the Klarna app where you can choose to pay in 30 days or spread the cost over 3 months at 0%.

Prices are subject to change, but you will be informed in advance.

Cancellations & Rescheduling

Cancelling and rescheduling are treated the same way, what matters is how much notice you give, not which one you call it.

● 2+ days' notice (by 5pm, 2+ days before your appointment): the full amount already paid carries forward - refunded, or transferred to your rescheduled appointment.

● Inside 2 days' notice (not same-day): 50% of the treatment cost is due as a cancellation fee (minimum £20). Where the amount already paid is less than this, the balance is payable - either at rebooking or charged to the card on file if not otherwise agreed.

● Same-day cancellation or no-show: 100% of the treatment cost is due. Where the amount already paid is less than this, the balance is payable immediately and may be charged to the card on file unless otherwise agreed.

● Once a cancellation fee has been applied, full payment for the rebooked appointment is required upfront to secure the new booking - not the standard deposit. Any amount already paid that wasn't retained as the fee is credited toward this.

● A cancellation fee, once applied, is non-refundable - it remains retained even if the rebooked appointment is later cancelled with 2+ days' notice. Only amounts paid beyond the fee remain eligible for refund.

● If we're able to refill your slot after a late cancellation, the applicable fee may be waived at our discretion.

Course Sessions

● The cancellation terms above apply per session, based on the per-session rate of your course.

● A missed or rescheduled session can be rebooked at your course's per-session rate, not the standalone treatment price.

● If you do not rebook a missed session within 14 days, your course will be treated as complete/closed. This does not entitle you to a refund of amounts already paid.

Lateness

● Up to 15 minutes late: we'll do our best to accommodate you, but your treatment time may be shortened. Full treatment cost still applies.

● More than 15 minutes late: we may be unable to proceed, depending on the treatment. This will be treated under the same-day cancellation/no-show terms above.

Exceptional Circumstances

Genuine emergencies are considered case by case, entirely at the studio's discretion.

Repeat Cancellations

2 or more late cancellations or no-shows within 6 months will require full prepayment for future bookings.

Agreement

By booking, you authorise us to charge the card on file for any fee due under this policy, and confirm you've read and agreed to these terms.

Confidentiality & Data Protection

All client information is confidential and securely stored in compliance with the Data Protection Act 2018 and UK GDPR.

We will not share your personal data without consent, except where required by law.

Client Responsibilities

Follow treatment pre & post care advice.

Inform us of any pain during treatment or changes in your health.

Attend appointments on time and comply with salon policies.

Liability & Risk

Body Sculpting/RF Skin Tightening/Non-Surgical BBL/MLD Massage & Lash Services may involve some risks, including temporary discomfort.

Revive & Renew is not liable for injuries arising from failure to follow instructions.

Clients participate in treatments at their own risk and should seek medical advice if needed.

Website Use

By accessing this website, you agree to use it lawfully. You must not:

Copy, distribute, or misuse content without permission.

Upload or transmit any harmful or offensive material.

Attempt to interfere with the security or operation of the site.

Complaints & Disputes

Concerns should be raised promptly so they can be addressed.

Formal complaints should be submitted in writing to reviveandrenew.selfcare@gmail.com

Disputes will be resolved through mediation before legal action is considered.

Amendments

We may update these Terms & Conditions from time to time. Significant changes will be communicated via this website.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.