Aftercare Advice & Gift Voucher Terms & Conditions

Thank you for choosing a Revive by Edna gift voucher.

1. Validity - Gift vouchers are valid for 12 weeks from the date of purchase unless otherwise stated. - The expiry date cannot be extended except at the sole discretion of Revive by Edna.

2. Booking - Appointments are subject to availability. - Voucher holders are encouraged to book well in advance to avoid disappointment, particularly during busy periods. - A voucher does not guarantee availability on a specific date or time.

3. Expiry - Gift vouchers cannot be redeemed after the expiry date. - Expired vouchers have no cash value and cannot normally be reinstated. Any exception is entirely at the discretion of Revive by Edna and does not create a precedent for future bookings.

4. Refunds - Gift vouchers are non-refundable and cannot be exchanged for cash. - Refunds will not be provided for unused or expired vouchers except where required by law.

5. Transfers - Gift vouchers may be transferred to another recipient before redemption by notifying Revive by Edna.

6. Cancellations and Rescheduling - Once an appointment has been booked using a gift voucher, the standard cancellation and rescheduling policy applies. - Appointments cancelled with less than 48 hours' notice may result in the voucher being treated as redeemed. - Failure to attend a booked appointment without notice will result in the voucher being forfeited.

7. Mobile Appointments - Mobile appointments are available within the service area and may be subject to travel fees where applicable. - Clients must provide a suitable, safe, and hygienic space for treatment. - As a mobile therapist, confirmation of appointments may be requested before travel.

8. Medical Suitability - All clients must complete the required consultation form before treatment. - Revive by Edna reserves the right to refuse or postpone treatment if it is not safe or appropriate to proceed.

9. Lost or Stolen Vouchers - Revive by Edna is not responsible for lost, stolen, or unauthorised use of gift vouchers.

10. General

- Revive by Edna reserves the right to amend these terms and conditions at any time. Any changes will not affect vouchers already purchased except where required by law.