Terms & Conditions

1. General Information

By visiting this website or booking an appointment with Salvina Anne Hair Extensions, you agree to the following Terms & Conditions. These terms ensure clarity, respect, and a smooth experience for every client. All services are provided by a qualified Hair Extension Specialist based in Melbourne, Australia.

2. Bookings & Deposits

All bookings must be made directly through our official booking system or by contacting Salvina Anne Hair Extensions.

3. Cancellations, Rescheduling & No-Shows

A minimum of 48 hours’ notice is required to reschedule or cancel an appointment.

Arriving 15+ minutes late may result in a shortened service or reschedule.

Consistent cancellations or no-shows may require prepayment for future bookings.

4. Payments

All prices are in Australian Dollars (AUD).

Full payment is required on or before completion of your service.

Any new hair extensions orders must be paid for in full prior to ordering.

Prices may vary based on hair length, volume, and desired result.

Promotions and prices are subject to change without notice.

5. Refunds & Returns

Due to hygiene regulations, hair extensions are strictly non-refundable once installed or opened.

Refunds are not available for change of mind.

If you experience any issues, please contact us within 48 hours of installation so we can assist you appropriately.

Our goal is client satisfaction — we will always do our best to address concerns professionally and fairly.

6. Maintenance & Aftercare

Your hair extensions require ongoing care and regular maintenance to ensure longevity and quality. By proceeding with installation, you acknowledge responsibility for following the aftercare instructions provided, including:

Using recommended professional hair products only (avoid keratin or protein-based products).

Brushing daily with a soft-bristle extension brush.

Avoiding sleeping with wet hair or tight hairstyles.

Attending maintenance appointments every 6–8 weeks for wefts and every 6 weeks for tapes. Salvina Anne Hair Extensions is not responsible for damage caused by neglect, improper care, heat styling, or chemical exposure after installation.

7. Photography & Social Media

Before-and-after photos or videos may be taken for marketing and social media purposes. If you prefer not to be photographed, please advise prior to your appointment. All content created by Salvina Anne Hair Extensions remains the property of the business.

8. Website & Intellectual Property

All content on this website—including the logo, brand name, text, photos, and designs—belongs to Salvina Anne Hair Extensions. You may not reproduce, copy, or use any content without written permission.

9. Privacy & Personal Information

Your personal details (name, email, phone, photos) are collected solely for the purpose of communication, booking management, and service history. Your information is stored securely and will never be shared or sold to third parties.

10. Liability Disclaimer

While every effort is made to ensure a safe and professional experience, results vary between individuals depending on hair type, lifestyle, and maintenance routine. Salvina Anne Hair Extensions is not responsible for any damage that may result from failure to follow aftercare advice or from third-party treatments.

11. Updates to Terms

Salvina Anne Hair Extensions reserves the right to modify these Terms & Conditions at any time without prior notice. The most current version will always be available on this website.