Booking Policy

At SilkHoney & Scissors, every appointment is designed to be a calm, one-to-one experience where your hair receives the time and care it deserves.

To help us maintain this standard of service, please take a moment to read through our booking policies before confirming your appointment.

1. Booking Process

All appointments must be booked directly through our official website.

Bookings made via phone, email, or social media messages will not be accepted.

2. Deposit Requirements

• A 50% deposit is required for first-time clients, and a 25% deposit for returning clients, payable at the time of booking.
• Your deposit will be applied toward your final balance, due at your appointment.
• Final payments can be made by cash or card only.

3. Cancellations & No-Shows

• Cancellations made 48 hours or more before your appointment will receive a full refund of the deposit.
• Cancellations made less than 48 hours before your appointment will result in loss of deposit.
• No-shows or last-minute cancellations may be charged the full service amount and can lead to a ban from future bookings.

Our time is dedicated exclusively to you during your slot — please respect it as we respect yours.

4. Rescheduling

• You may reschedule your appointment up to 48 hours in advance.
• Reschedule requests made less than 48 hours before your appointment will result in loss of the original deposit.

5. Late Arrivals

• Clients arriving more than 15 minutes late may have their service shortened or be asked to reschedule.
• In these cases, the deposit will be forfeited.
• Please arrive on time so you can enjoy the full SilkHoney & Scissors experience.

6. No Extra Guests

To keep the space peaceful and intimate, no extra guests or children are allowed during appointments — unless the service specifically includes them.

This ensures a calm environment where each client receives one-to-one care without distractions.

7. Special Bookings & Bridal Services

For group sessions, bridal styling, or special events, please get in touch with us directly.

Custom terms and deposit requirements may apply.

* Please note that bridal styling services are exclusive to existing clients with whom I have an established relationship.