Booking Policy

1. Booking Process • All appointments must be booked directly via our official website. Bookings made by phone, email, or social media will not be accepted. 2. Deposit Requirements • A 50% deposit is required at the time of booking to confirm your appointment. • Deposits are applied to your final balance, due at your appointment. • Final payments can be made by cash or card only. 3. Cancellation Policy • Cancellations made 48 hours or more before the appointment will receive a full refund of the deposit. • Cancellations made less than 48 hours before the appointment will result in loss of the deposit. • No-shows will be charged the full service amount, and may be restricted from booking in the future. 4. Rescheduling • You may reschedule your appointment up to 48 hours in advance. • Reschedule requests made less than 48 hours before the appointment will result in loss of the original deposit. 5. Late Arrivals • Clients arriving more than 15 minutes late may have their service shortened or may be asked to reschedule, with deposit forfeited. • Please arrive on time to ensure you receive the full experience. 6. Special Bookings For group sessions, bridal services, or special events, please contact us directly. Custom terms and deposits may apply.

Deposits & Booking • A 50% non-refundable deposit is required to secure your wedding date. • Your booking is not confirmed until the deposit is paid and a signed agreement is submitted. • Bridal trials can be booked separately but do not reserve your wedding date. Payments • Final balances are due 14 days before the wedding date via bank transfer or payment link. • Bridal party services must be included in the final invoice and paid by the main client. • Individual payments from bridal party members are not accepted unless arranged in advance. Cancellations & Rescheduling • Cancellations made more than 30 days before the event: deposit retained, no additional charges. • Cancellations made 15 - 29 days before the event: 50% of the total quoted fee is due. • Cancellations made less than 14 days before the event: 100% of the total quoted fee is due. • Trial reschedules require at least 48 hours’ notice or a £40 fee will apply. Travel & Early Start • Travel beyond 10 miles is charged at £0.50 per mile (round trip). • Early start fees apply for any service before 7:00 AM at £30 per early hour. • Overnight accommodation may be required for long-distance or destination weddings. On-the-Day Preparation • All clients must arrive or be ready with clean, dry, and fully detangled hair. • Delays caused by unprepared clients may impact timing and are non-refundable. Health & Safety • Please disclose any allergies, sensitivities, or scalp conditions prior to services. • Services may be refused in cases of contagious conditions or unsafe hygiene. Photography & Content • We may take photos/videos of your hair styling for marketing purposes. • You may opt out of photo use by providing written notice in advance. Communication • Bridal correspondence is answered Monday to Friday. • Please allow up to 48 hours for a response during peak wedding season. • Final wedding day schedule will be confirmed one week before the event.