Booking Policy

At SilkHoney & Scissors, every appointment is a private, one-to-one experience.

Each service is intentionally unhurried, allowing your hair to receive focused care in a calm and considered environment.

Please take a moment to read the following policies before confirming your appointment.

Appointments & Booking

All appointments must be booked exclusively through our official website.

Bookings made via direct messages, phone calls or email are not accepted.

This ensures fairness, clarity and a smooth booking experience for all clients.

Deposits & Payments

A deposit is required at the time of booking to secure your appointment.

First-time clients are required to pay a 50% deposit.

Returning clients are required to pay a 25% deposit.

All deposits are applied toward your final balance.

The remaining balance is due at your appointment and can be paid by cash or card only.

Cancellations & Deposits

All deposits are strictly non-refundable.

Deposits secure your appointment time and allow for preparation, consultation and reserved studio availability.

Cancellations made 72 hours or more before your appointment may be eligible for a deposit transfer to a future booking, subject to availability.

Cancellations made less than 72 hours before the appointment will result in the loss of the deposit.

Missed appointments or late cancellations may be charged the full service amount and may affect future booking eligibility.

Rescheduling & Late Arrivals

Appointments may be rescheduled up to 72 hours in advance.

Clients arriving more than 15 minutes late may have their service shortened or may be required to reschedule.

In these instances, the original deposit will be forfeited.

Please arrive on time to enjoy the full SilkHoney & Scissors experience.

Children & Studio Etiquette

SilkHoney & Scissors is an adult-focused studio and does not provide services for children.

To maintain a calm, focused and safe environment, children are not permitted to attend appointments.

Exceptions may be made only for clients with whom a long-standing relationship has been established, and must be agreed in advance.

Extra guests are not permitted unless they are included as part of the booked service

Bridal & Special Bookings

Bridal styling, group bookings and special events require direct enquiry and may be subject to custom terms and deposit requirements.

Please note that bridal services are reserved for existing clients only, with whom an established relationship has been built.