Terms, Conditions & Policies

At Silva Lining Nails, I understand that sometimes plans change. To keep things fair for all clients and to protect my time as a small business, the following policies apply:

Cancellations: • Please give at least 48 hours’ notice if you need to cancel your appointment. • Late cancellations (under 48 hours), no-shows, or arriving more than 20 minutes late may result in a charge of 50% of your booked service fee. This will be charged to the card provided at the time of booking. • Repeated late cancellations may result in the refusal of future bookings.

Rescheduling: • Please give at least 24 hours’ notice if you need to reschedule your appointment. • Late reschedules (under 24 hours) will be considered as a late cancellation and may result in a charge of 50% of your booked service fee. • Repeated late cancellations may result in the refusal of future bookings.

No-shows: • If you do not attend your appointment without prior notice, your card may be charged 50% of your booked service fee. Alternatively you may be asked to pay the fee in order to rebook. • Repeated no-shows may result in refusal of future bookings.

Late Arrivals: • Please aim to arrive on time for your appointment and no earlier than 5 minutes. • Arriving late may result in a shortened service to avoid delays for the next client. • If you are more than 20 minutes late, you may be considered a no-show and your appointment may be cancelled, with your card charged 50% of your booked service fee.

My Commitment: I value your time and always aim to provide a calm, pampering experience without rushing. These policies ensure I can give every client the same dedicated care and attention.

By booking an appointment with Silva Lining Nails, you agree to the following terms and conditions. Please read them carefully before making a booking.

1. Bookings & Appointments:

• All appointments must be booked in advance through the online booking system or directly with Silva Lining Nails. • New clients will be asked to complete a consultation form before their first appointment, disclosing any relevant medical or allergy information. • Appointments are strictly 1-to-1. Please do not bring additional guests or children unless previously agreed. • Late arrival may result in a shortened service to avoid delays for the next client. Please see our cancellation policy for more details.

2. Cancellations & No-Shows:

• A minimum of 48 hours’ notice is required to cancel an appointment. • A minimum of 24 hours' notice is required to reschedule an appointment. Cancellations with less than 24 hours’ notice or no-shows may result in a loss of deposit or a cancellation fee. • Repeated late cancellations or no-shows may result in the refusal of future bookings. • If you arrive more than 20 minutes late, you may be considered a no-show and your appointment may be cancelled, and a charge of 50% of your appointment service may be incurred.

3. Deposits & Payments:

• No deposit is required to secure an appointment. • Clients will be asked to provide valid card details at the time of booking. This is securely handled by Stripe, a third-party payment processor. Silva Lining Nails does not store or have access to your card details. • Payment for services will be taken in person at your appointment, unless a late cancellation, no-show, or late arrival fee applies (see section 2). • Full payment must be made at the time of service via cash, card, or other accepted methods. • Gift cards can be used as payment (see Section 6).

4. Refunds & Repairs:

• Refunds are not offered for completed services. Please check our repair policy below for more in depth information. • Refunds will only be considered in exceptional circumstances and at the discretion of Silva Lining Nails.

5. Health & Safety:

• Clients must inform Silva Lining Nails of any allergies, medical conditions, or skin/nail issues prior to treatment. • Silva Lining Nails reserves the right to refuse service if it is unsafe to proceed (e.g. fungal infections, cuts, or contraindications). • While every care is taken, Silva Lining Nails is not responsible for adverse reactions if relevant health information is not disclosed.

For more information on Health & Safety, please look at the health & safety policy below.

6. Gift Cards:

• Purchased gift cards are valid for 12 months from the date of purchase. • They are non-refundable and cannot be exchanged for cash. • If the service cost exceeds the value of the gift card, the difference must be paid at the appointment. • Any remaining balance will stay on the gift card until expiry. • Lost, stolen, or expired gift cards cannot be replaced.

7. Community Fund:

• A portion of every appointment contributes to the Silva Lining Nails Community Fund. Community Fund appointments are offered free of charge to individuals facing hardship, illness, or isolation. The community fund may also be used to support charitable causes by providing free treatment giftcards. • Applications and nominations are assessed based on need and availability. • Community Fund services are provided with the same care and quality as all other appointments.

8. Liability & Disclaimer:

• All services are carried out with professional care, but Silva Lining Nails cannot guarantee specific results, as nail health and longevity depend on individual lifestyle and aftercare. • Aftercare advice will be provided - clients are responsible for following it to maintain results. • Silva Lining Nails accepts no liability for damage to nails or reactions that occur due to withheld medical information or failure to follow aftercare advice.

9. Minors Policy (Under 18s):

• Clients under the age of 18 are welcome at Silva Lining Nails, but a parent or legal guardian must sign a consent form before any services can be carried out. • A parent or guardian must also drop off and collect a client under the age of 16 at the appointment. • Services may be adapted to suit younger clients, and some treatments may not be available depending on age. • By booking, you confirm that these requirements will be met. • I am fully DBS checked.

10. Discounts & Promotional Offers

Discounts, promotional codes and introductory offers apply to full priced nail services only and cannot be used in conjunction with:

• Nail art add ons
• Product removals or removal services
• Repairs or add on treatments
• Already discounted services, packages or bundle offers

Only one discount or promotional offer may be used per appointment unless otherwise stated. Silva Lining Nails reserves the right to amend or withdraw promotions at any time.

11. Changes to Terms:

Silva Lining Nails reserves the right to amend these Terms & Conditions at any time. Updated terms will be published on the website.

Silva Lining Nails is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This policy explains what information I collect, how it is used, and your rights under UK GDPR (General Data Protection Regulation).

1. What information I collect:

When you book or attend an appointment, I may collect the following personal information:

• Your name, email, phone number, and address • Your booking history • Relevant health information (e.g. allergies, skin/nail conditions, medical considerations) to ensure treatments are safe • Payment details (processed securely through third-party providers - I do not store your card details)

2. How your information is used:

• Managing and confirming your appointments Providing safe, tailored nail services • Processing payments and receipts • Contacting you about your booking (confirmations, reminders, cancellations) • With your consent, sending occasional marketing emails or SMS about offers, updates, or new services

3. How long your information is kept:

• I only keep your information for as long as necessary. • General client records (name, contact details, booking history): up to 3 years after your last appointment • Health/consultation records: up to 7 years (in line with industry insurance requirements) • Financial/payment records: 7 years (to meet HMRC/tax obligations) • After these periods, your information is securely deleted.

4. Who your information is shared with:

• I do not sell or share your information with third parties for marketing. Your data is only shared when necessary:

• With BookSolo (this booking platform to process appointments and payments securely). With Ovatu (only applicable to clients who have booked with me before Feb 2026). • If required by law or regulatory authorities

5. Marketing consent

• Marketing communications (emails/SMS) are optional. You will only receive them if you have actively opted in, and you can unsubscribe at any time by clicking “unsubscribe” or contacting me directly.

6. Your rights under GDPR:

• Access the personal data I hold about you Request corrections if your information is inaccurate • Request deletion of your information (unless it must be kept for legal/insurance reasons) • Withdraw consent for marketing at any time • Complain to the ICO (Information Commissioner’s Office) if you believe your data has been misused

7. How your data is kept safe:

• Your information is stored securely and only accessed by Silva Lining Nails for the purposes outlined above. I use trusted third-party systems (e.g. booking and payment platforms) that comply with GDPR standards.

8. Contact:

• If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact:

Silva Lining Nails Email: silvaliningnails@outlook.com

At Silva Lining Nails, every service is carried out with care and attention to detail. I want you to leave feeling happy and confident with your nails.

Please take a moment to read my refunds and repairs policy:

Refunds

• Refunds are not offered for completed services, as payment covers the time, products, skill and expertise involved in carrying out your treatment.
• Refunds will only be considered in exceptional circumstances and remain entirely at the discretion of Silva Lining Nails.

Repairs

• If you experience lifting, chipping or breakage that appears to be due to the product or application within 7 days of your appointment, please contact me as soon as possible with clear photographs of the affected nail(s). Where appropriate, I will repair the nail(s) free of charge.
• Free repairs apply only where the issue is considered to be the result of the product or application. They do not cover damage caused by accidents, knocks, catching the nail, using your nails as tools, biting or picking, lifestyle or work-related wear, sports, pet care, gardening, decorating, excessive exposure to water or chemicals, or failure to follow aftercare advice.
• Once you’ve contacted me, I’ll do my best to offer you the next suitable repair appointment based on my availability.
• Repairs requested after 7 days from your appointment will be chargeable, regardless of the cause.

Aftercare

To help your nails last as long as possible:

• Follow the aftercare advice provided at your appointment and via email.
• Wear gloves when cleaning, gardening, decorating or using chemicals.
• Avoid using your nails to pick, scrape, open cans or packages, or perform tasks that place excessive pressure on them. Use the complementary can drinks opener given to you at your first appointment rather than relying on nails.
• Apply the complementary cuticle oil regularly to keep the nails and surrounding skin healthy and flexible.

Silva Lining Nails cannot accept responsibility for damage caused by accidents, lifestyle factors, failure to follow aftercare advice, or normal wear and tear.

My Promise

I genuinely want you to love your nails and enjoy them for as long as possible. If you have any concerns, please get in touch as soon as you notice an issue so I can advise you and, where appropriate, help resolve it.

Health & Safety

At Silva Lining Nails, your health, safety and comfort are my top priorities. Every appointment is carried out using professional products and strict hygiene procedures to provide a clean, safe and relaxing environment.

My Commitment

• All reusable metal tools are first cleaned before being disinfected in an ultrasonic cleaner using Nibovi Professional Disinfectant, following the manufacturer’s instructions. Nibovi is a professional salon disinfectant that is effective against bacteria, fungi and viruses, helping to maintain the highest standards of hygiene.
• Every client receives a brand-new nail file and, where applicable, a wooden cuticle pusher. These items are single-use and are never reused on another client.
• Treatment areas and frequently touched surfaces are cleaned and disinfected between every appointment, including the nail table, client chair, arm rest, and both the inside and outside of the nail lamp.
• Hands are sanitised before every treatment, and gloves are worn where appropriate.
• The treatment room is ventilated between appointments by opening the windows for a minimum of five minutes to promote fresh airflow.
• Only professional-grade, high-quality products are used throughout every treatment.

Pedicure Spa Hygiene

For every pedicure using the foot spa, a strict cleaning and disinfection procedure is followed between each client:

• The foot spa is thoroughly cleaned using hot water and washing-up liquid to remove any visible debris.
• It is then disinfected using Barbicide Concentrate, with the spa’s massage and jacuzzi functions switched on to allow the disinfectant to circulate through the internal pipework and components. The disinfectant is left to circulate for a minimum of 15 minutes in accordance with the recommended contact time, ensuring all areas are thoroughly disinfected.
• Once the recommended contact time has been reached, the foot spa is thoroughly rinsed.
• A final wipe-down is carried out using an antibacterial surface cleaner before fresh, clean water is added for your treatment.
• Fresh water is used for every client, and the foot spa is never reused without first completing the full cleaning and disinfection process.

Client Responsibilities

• Please inform me before your appointment of any allergies, medical conditions, medications, or skin or nail concerns (including fungal infections, cuts, recent injuries or signs of infection).
• A consultation form must be completed before your first appointment and updated whenever your health, medication or relevant medical history changes.
• I reserve the right to refuse, postpone or adapt a treatment where it is not safe or appropriate to proceed.

Contraindications

Treatment may not be possible if you have:

• Fungal nail infections or contagious skin conditions.
• Open cuts, sores or wounds on the hands or feet.
• Severe allergic reactions to nail products.
• Any medical condition that could make treatment unsafe (this will be discussed during your consultation).

Aftercare

Aftercare advice will be provided at every appointment and is also emailed to you afterwards, so you can refer back to it whenever needed. Following this advice is essential to help maintain the health, appearance and longevity of your nails.

Silva Lining Nails cannot accept responsibility for issues arising from failure to follow the aftercare advice provided, the use of non-recommended products, or damage caused after your appointment.

My Promise

Every appointment is carried out in a calm, clean and welcoming environment where your wellbeing comes first. I take great pride in maintaining high standards of cleanliness and infection control so you can relax knowing your treatment is being carried out safely and professionally. If you ever have any concerns, please get in touch as soon as possible and I’ll be happy to help.