At Silva Lining Nails, I understand that sometimes plans change. To keep things fair for all clients and to protect my time as a small business, the following policies apply:
Cancellations: • Please give at least 48 hours’ notice if you need to cancel your appointment. • Late cancellations (under 48 hours), no-shows, or arriving more than 20 minutes late may result in a charge of 50% of your booked service fee. This will be charged to the card provided at the time of booking. • Repeated late cancellations may result in the refusal of future bookings.
Rescheduling: • Please give at least 24 hours’ notice if you need to reschedule your appointment. • Late reschedules (under 24 hours) will be considered as a late cancellation and may result in a charge of 50% of your booked service fee. • Repeated late cancellations may result in the refusal of future bookings.
No-shows: • If you do not attend your appointment without prior notice, your card may be charged 50% of your booked service fee. • Repeated no-shows may result in refusal of future bookings.
Late Arrivals: • Please aim to arrive on time for your appointment and no earlier than 5 minutes. • Arriving late may result in a shortened service to avoid delays for the next client. • If you are more than 20 minutes late, you may be considered a no-show and your appointment may be cancelled, with your card charged 50% of your booked service fee.
My Commitment: I value your time and always aim to provide a calm, pampering experience without rushing. These policies ensure I can give every client the same dedicated care and attention.
By booking an appointment with Silva Lining Nails, you agree to the following terms and conditions. Please read them carefully before making a booking.
• All appointments must be booked in advance through the online booking system or directly with Silva Lining Nails. • New clients will be asked to complete a consultation form before their first appointment, disclosing any relevant medical or allergy information. • Appointments are strictly 1-to-1. Please do not bring additional guests or children unless previously agreed. • Late arrival may result in a shortened service to avoid delays for the next client. Please see our cancellation policy for more details.
• A minimum of 48 hours’ notice is required to cancel an appointment. • A minimum of 24 hours' notice is required to reschedule an appointment. Cancellations with less than 24 hours’ notice or no-shows may result in a loss of deposit or a cancellation fee. • Repeated late cancellations or no-shows may result in the refusal of future bookings. • If you arrive more than 20 minutes late, you may be considered a no-show and your appointment may be cancelled, and a charge of 50% of your appointment service may be incurred.
• No deposit is required to secure an appointment. • Clients will be asked to provide valid card details at the time of booking. This is securely handled by Stripe, a third-party payment processor. Silva Lining Nails does not store or have access to your card details. • Payment for services will be taken in person at your appointment, unless a late cancellation, no-show, or late arrival fee applies (see section 2). • Full payment must be made at the time of service via cash, card, or other accepted methods. • Gift cards can be used as payment (see Section 6).
• Refunds are not offered for completed services. If you experience any issues with your nails (e.g. lifting or breakages) within 14 days of your appointment, please contact me for a free repair. After this period, repairs will be charged at the standard repair rate. • Refunds will only be considered in exceptional circumstances and at the discretion of Silva Lining Nails.
• Clients must inform Silva Lining Nails of any allergies, medical conditions, or skin/nail issues prior to treatment. • Silva Lining Nails reserves the right to refuse service if it is unsafe to proceed (e.g. fungal infections, cuts, or contraindications). • While every care is taken, Silva Lining Nails is not responsible for adverse reactions if relevant health information is not disclosed.
• Gift cards are valid for 12 months from the date of purchase. • They are non-refundable and cannot be exchanged for cash. • If the service cost exceeds the value of the gift card, the difference must be paid at the appointment. • Any remaining balance will stay on the gift card until expiry. • Lost, stolen, or expired gift cards cannot be replaced.
• A portion of every appointment contributes to the Silva Lining Nails Community Fund. Community Fund appointments are offered free of charge to individuals facing hardship, illness, or isolation. • Applications and nominations are assessed based on need and availability. • Community Fund services are provided with the same care and quality as all other appointments.
• All services are carried out with professional care, but Silva Lining Nails cannot guarantee specific results, as nail health and longevity depend on individual lifestyle and aftercare. • Aftercare advice will be provided - clients are responsible for following it to maintain results. • Silva Lining Nails accepts no liability for damage to nails or reactions that occur due to withheld medical information or failure to follow aftercare advice.
• Clients under the age of 18 are welcome at Silva Lining Nails, but a parent or legal guardian must sign a consent form before any services can be carried out. • A parent or guardian must also drop off and collect a client under the age of 16 at the appointment. • Services may be adapted to suit younger clients, and some treatments may not be available depending on age. • By booking, you confirm that these requirements will be met. • I am fully DBS checked.
Silva Lining Nails reserves the right to amend these Terms & Conditions at any time. Updated terms will be published on the website.
Silva Lining Nails is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This policy explains what information I collect, how it is used, and your rights under UK GDPR (General Data Protection Regulation).
When you book or attend an appointment, I may collect the following personal information:
• Your name, email, phone number, and address • Your booking history • Relevant health information (e.g. allergies, skin/nail conditions, medical considerations) to ensure treatments are safe • Payment details (processed securely through third-party providers - I do not store your card details)
• Managing and confirming your appointments Providing safe, tailored nail services • Processing payments and receipts • Contacting you about your booking (confirmations, reminders, cancellations) • With your consent, sending occasional marketing emails or SMS about offers, updates, or new services
• I only keep your information for as long as necessary. • General client records (name, contact details, booking history): up to 3 years after your last appointment • Health/consultation records: up to 7 years (in line with industry insurance requirements) • Financial/payment records: 7 years (to meet HMRC/tax obligations) • After these periods, your information is securely deleted.
• I do not sell or share your information with third parties for marketing. Your data is only shared when necessary:
• With BookSolo (this booking platform to process appointments and payments securely). With Ovatu (only applicable to clients who have booked with me before Feb 2026). • If required by law or regulatory authorities
• Marketing communications (emails/SMS) are optional. You will only receive them if you have actively opted in, and you can unsubscribe at any time by clicking “unsubscribe” or contacting me directly.
• Access the personal data I hold about you Request corrections if your information is inaccurate • Request deletion of your information (unless it must be kept for legal/insurance reasons) • Withdraw consent for marketing at any time • Complain to the ICO (Information Commissioner’s Office) if you believe your data has been misused
• Your information is stored securely and only accessed by Silva Lining Nails for the purposes outlined above. I use trusted third-party systems (e.g. booking and payment platforms) that comply with GDPR standards.
• If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact:
Silva Lining Nails Email: silvaliningnails@outlook.com
At Silva Lining Nails, every service is carried out with care and attention to detail. I want you to leave feeling happy and confident with your nails.
Please take a moment to read my refunds and repairs policy:
Refunds: • Refunds are not offered for completed services, as the cost reflects the time, products, and expertise involved. • Refunds will only be considered in exceptional circumstances and at the discretion of Silva Lining Nails.
Repairs: • If you experience any issues with your nails that appear to be related to the product or application (e.g. lifting, breakages, chipping) within 14 days of your appointment, I will be happy to repair them free of charge. • After 14 days, or if the issue is due to lifestyle factors (e.g. damage from work, accidents, or not following aftercare advice), repairs will be charged at the standard repair rate. • Repair costs are: £3 per nail for BIAB, £4 per nail for Hard Gel, or as listed under your chosen service.
Aftercare: • Full aftercare advice is provided at each appointment. Following this guidance is essential to maintain the longevity of your nails. • Silva Lining Nails is not responsible for issues caused by failure to follow aftercare, use of non-recommended products, or nail damage due to external factors.
My Promise: I take pride in my work and want you to enjoy beautiful, long-lasting nails. If you ever have a concern, please contact me as soon as possible so I can help.
At Silva Lining Nails, your health, safety, and comfort are my top priorities. All services are carried out with professional care, high-quality products, and strict hygiene standards to make sure your experience is safe as well as enjoyable.
My Commitment: • All tools and equipment are cleaned, sanitised, and disinfected between every client. • Disposable items are used wherever possible. • Hands are sanitised before every treatment, and gloves are worn when appropriate. • Only professional-grade, high-quality products are used, especially on your natural nails. • Work areas are cleaned and disinfected before and after every appointment.
Client Responsibilities: • Please inform me of any allergies, medical conditions, or skin/nail issues (e.g. fungal infections, cuts, recent injuries) before your treatment. • I reserve the right to refuse or adapt a service if it is unsafe to proceed (for example, in the case of a nail infection or contraindication). • Clients must complete a consultation form prior to their first appointment and update me if their health or medication changes.
Contraindications (when I may not be able to carry out a treatment): • Fungal infections or contagious skin conditions. •Open cuts, sores, or wounds on the hands or feet. • Severe allergic reactions to nail products Certain medical conditions that may make treatments unsafe (to be discussed during consultation).
Aftercare: • Full aftercare advice will be provided at each appointment. Following this advice is essential to maintain the health and longevity of your nails. Silva Lining Nails is not responsible for issues that arise if aftercare is not followed or if products not recommended are used.
My Promise: Every appointment is carried out in a calm, clean, and safe environment where your well-being comes first. If you ever have a concern, please let me know straight away so I can resolve it.
Shetland Way, Exact location sent upon booking., Leicester, LE8 5PU, GB
07703 638529
Monday - Saturday: 9:00 - 21:00