Booking & Appointment FAQs
Whilst I do occasionally have same-day appointments available, these are subject to availability and cannot be guaranteed.
If you’re looking for an evening or weekend appointment, I recommend booking 1–2 weeks in advance to avoid disappointment, as these are my most popular appointment times and tend to fill up quickly.
If you have a specific date or event in mind, I’d always recommend booking as early as possible to secure your preferred appointment.
If you’re someone who likes to be super organised and would like to book further in advance than the online booking system allows - especially for holidays, weddings, birthdays or other special occasions - please get in touch. I may be able to book your appointment manually from my side, subject to availability.
I kindly require a minimum of 48 hours’ notice for cancellations and 24 hours’ notice for rescheduling. This allows me the opportunity to offer your appointment time to another client.
Appointments cancelled with less than the required notice may be subject to a 50% charge of the booked service, or I may decline future bookings. This is in line with my Terms & Conditions and helps protect my time as a small, one-to-one business.
Thank you for understanding and respecting the time set aside for your appointment.
I accept all major debit and credit cards via contactless payment, as well as cash.
If, for any reason, contactless payment isn’t possible, I can also send you a secure payment link to complete your payment online.
In exceptional circumstances, alternative payment methods may be accepted at my discretion.
Please let me know as soon as possible if you’re delayed.
If you arrive more than 15–20 minutes late, I may need to shorten your service or rearrange your appointment, depending on the treatment booked and whether I have another client scheduled after you.
If your lateness means the appointment cannot go ahead, it will be treated as a late cancellation, and my Terms & Conditions will apply.
As a small, one-to-one business, appointment time is reserved especially for you, so I appreciate your understanding.
Please aim to arrive no more than 5 minutes before your appointment time, where possible.
This allows me the time I’ve allocated between appointments to thoroughly clean and disinfect my equipment and treatment area, complete any admin, and ensure everything is ready for your visit.
If you do arrive earlier, I kindly ask that you wait until your appointment time before coming to the studio, as I may still be with another client or preparing for your appointment.
Thank you for your understanding, it helps me provide every client with the best possible experience.
If you’re an existing Silva Lining Nails client returning for an infill or maintenance appointment, there’s no need to remove your current product beforehand, I’ll take care of everything during your appointment.
If you’re a new client with product applied by another nail technician, you’ll need to add a £10 removal to your booking. Unfortunately, I don’t infill or work over another technician’s products, as I cannot guarantee what products have been used or safely assess the existing application.
Please make sure to add the removal service when booking, as removing existing product can take additional time. Without sufficient time allocated, I may be unable to complete your treatment as planned.
Yes! I understand that finding childcare can be difficult and, as parents, it’s even more important to prioritise those little moments of self-care. Children are welcome to attend your appointment.
Please let me know in advance so I can extend your appointment time. When little ones are with you, I often work one hand at a time so you always have a free hand to comfort or help them. This means appointments usually take a little longer.
Letting me know beforehand also allows me to prepare (completely free of charge):
- A colouring book and crayons.
- An additional chair so they can sit right next to you.
- A calm, relaxed environment with extra time built into your appointment, so there’s no pressure if your little one needs your attention or you’d like to take a short break.
As most appointments last around 2 hours, I kindly ask that you consider whether your child will be comfortable for the duration of the appointment. Every child is different, and while I’ll always do my best to accommodate them, if you feel they may become unsettled or would be happier elsewhere, arranging childcare may help you enjoy some well-deserved time to yourself.
My aim is always for both you and your little one to have a relaxed, enjoyable experience.
Yes, 100%. As someone with ADHD myself, I understand that getting your nails done can be daunting or overstimulating for some people.
I'm more than happy to (free of charge):
- Offer longer appointments
- Include breaks
- Reduce noise or stimulation
- Adjust lighting
- Move at a pace that feels comfortable
- Talk you through every step or keep things quiet - whichever helps.
Just let me know what you need when booking, and I'll make sure the appointment works for you.
Yes! Mobile appointments are available in limited circumstances and are subject to availability.
A minimum mobile appointment fee of £15 will be added to your treatment to cover the additional travel, set-up and pack-down time required. This fee may increase depending on your location and travel distance.
Any additional charge will always be discussed and agreed with you before your appointment is confirmed.
Services & Products FAQS
At Silva Lining Nails, every appointment is about more than nails - it’s about care, confidence, and those little rituals of self care that make us feel like ourselves again.
The Community Fund is especially close to my heart because it’s inspired by my own family experience. When I was supporting and caring for my Nana, I saw how much she struggled after suddenly becoming bedbound. All it took was having someone support her with getting her hair washed, styled, and her nails done - and I saw how much that helped her feel a little more like herself again.
Unfortunately, access to these rituals after major life changes isn’t easy. Beauty services can be costly and feel like a low priority when money is needed for additional care needs. And while home carers do an incredible job, they are often stretched for time and can only focus on immediate needs. Yet, these self-care rituals remain deeply important - for confidence, identity, and the feeling of being “you” when everything else in your daily life is changing.
That experience taught me that something as simple as a manicure isn’t just cosmetic. It can restore dignity, connection, and joy. Creating the Community Fund was my way of ensuring that others in similar situations don’t have to miss out on that feeling.
The longevity of your nails will vary depending on the service you choose, your natural nail condition, lifestyle and how well aftercare advice is followed. Whilst every client is different, the following is a general guide:
- Gel Colour: Approximately 2–3 weeks.
- BIAB: Approximately 3–4 weeks.
- Hard Gel: Approximately 4–5 weeks.
These timeframes are intended as a guide and cannot be guaranteed. Longevity can be affected by factors such as your natural nail growth, nail condition, occupation, hobbies and day-to-day activities.
To help your nails last as long as possible, I recommend:
- Applying the complimentary cuticle oil provided at your appointment regularly to keep your nails and cuticles healthy and hydrated.
- Following the aftercare advice provided, which is also emailed to you after every appointment.
- Wearing gloves when cleaning, gardening or decorating.
- Avoiding using your nails as tools to pick, scrape or open objects.
- Using the complimentary drinks can opener provided instead of using your nails to lift ring pulls, as this is a common cause of chipped or broken nails.
Regular maintenance appointments will help keep your nails looking their best while protecting the health of your natural nails.
Looking after your nails between appointments is the best way to keep them looking beautiful and help them last as long as possible.
Here are my top aftercare tips:
- Apply the complimentary cuticle oil provided at your appointment regularly to keep your nails and cuticles healthy and hydrated.
- Wear gloves when cleaning, gardening, decorating or using chemicals.
- Avoid using your nails as tools to open cans, pick, scrape or pry objects apart. To help with this, I provide every client with a complimentary drinks can opener, as lifting ring pulls is a common cause of chipped or broken nails.
- Be mindful of repeated knocks or excessive pressure on your nails, particularly if you have a hands-on job or enjoy hobbies that are tough on your hands. This can cause the gel to lift, crack or break, making it more likely to catch and become further damaged.
- Never pick, peel or forcefully remove your nail product, as this can damage your natural nails. If you’d like your nails removed, I’d be happy to do this safely.
- Book your maintenance appointment at the recommended time. As your natural nails grow, the structure of your enhancement gradually becomes less balanced because the apex moves away from its ideal position. Leaving your nails too long between appointments increases the risk of lifting, cracking and breakages. If a nail breaks, it can also damage your natural nail, which may affect the retention of future sets until the nail has fully recovered.
A full aftercare guide is provided at every appointment and is also emailed to you afterwards, so you’ll always have it to refer back to. If you ever have any questions about caring for your nails, I’m always happy to help.
Absolutely. Maintaining a clean, safe and hygienic environment is one of my highest priorities.
After every client:
- Reusable metal tools are cleaned before being disinfected in an ultrasonic cleaner using Nibovi Professional Disinfectant, following the manufacturer’s instructions.
- Every client receives a brand-new nail file and, where applicable, a wooden cuticle pusher. These items are single-use and are never reused on another client.
- The nail table, client chair, arm rest, nail lamp and other frequently touched surfaces are cleaned and disinfected.
- For pedicure appointments, the foot spa undergoes a thorough cleaning and disinfection process using Barbicide Concentrate. The spa’s massage and jacuzzi functions are run for a minimum of 15 minutes to allow the disinfectant to circulate throughout the internal pipework before being thoroughly rinsed and prepared with fresh water for your treatment.
- The treatment room is ventilated between appointments by opening the windows to promote fresh airflow.
You can read my full Health & Safety Policy for more information about the hygiene procedures followed at every appointment.
Yes, I can still work on your nails, but depending on the level of damage, we may choose different products (such as BIAB or hard gel) to support healthy regrowth. Please note that significant nail damage can affect lifting and overall longevity, but I’ll always work with you to choose what’s best for your natural nail health.
If the damage is more severe (for example, Onycholysis, where the natural nail has lifted from the nail bed), I won’t be able to apply product to that nail until it has grown out. In these situations, I’m more than happy to create a custom matching nail ring so you can still enjoy a cohesive manicure while the nail heals. I’ll also guide you on how to care for it safely during the regrowth period.
If there are any signs of infection, I may need to postpone the appointment for your well-being.
Shetland Way, Exact location sent upon booking., Leicester, LE8 5PU, GB
07364 228303
Monday - Friday: 9:00 - 21:00 · Saturday: 9:00 - 13:30