1. BOOKINGS & RESERVATION FEES
A £20 non-reundable reservation fee is required to secure your appointment.
• The reservation fee is credited towards your treatment on the day.
• If the reservation fee is not received within 48 hours, the appointment will be automatically cancelled.
• Reservation fees are non-refundable.
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2. CANCELLATIONS & RESCHEDULING
We kindly ask that you respect appointment times, as slots are limited.
• Cancellations or reschedules made within 48 hours of the appointment will incur a 50% charge of the treatment value.
• Same-day cancellations or no-shows will be charged 100% of the treatment value.
• Repeated late cancellations or no-shows may result in restricted or blocked future bookings.
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3. LATENESS
Please arrive on time to ensure you receive the full experience.
• Arrivals 10 minutes late will incur a £10 late fee.
• Arrivals 15-£20 minutes late will incur a £15 late fee.
• Arrivals 20 minutes or more late will be considered a cancellation and charged in line with the cancellation policy.
• Where possible, treatment time may be adjusted to accommodate late arrivals.
*Please plan your journey carefully to avoid disappointment*
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4. PACKAGES & COURSES
All treatment packages are sold at a discounted rate in exchange for commitment to completing the course.
• Packages are non-refundable and non-transferable.
• Sessions must be used within the stated validity period:
• 3-session packages: within 3 months
• 6-session packages: within 6 months
• Missed appointments or late cancellations count as one session used.
• Sessions cannot be exchanged for alternative treatments or services.
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5. PAYMENTS
The remaining balance is due on the day of your appointment.
Accepted payment methods:
• Bank Transfer
• Cash
• Split payment (card & cash)
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6. CONSULTATIONS & CONSENT
By booking, you confirm that:
• You understand the nature of the treatment(s) booked
• You have disclosed all relevant medical conditions, allergies, medications, or skin concerns
• You consent to treatment proceeding as advised on the day
Treatments may be modified or declined if deemed unsuitable for your skin at the time of your appointment.
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7. RESULTS & SKIN RESPONSE
Results vary between individuals and cannot be guaranteed.
Some treatments require multiple sessions for optimal results.
SKINLAVILLE is not responsible for reactions or outcomes related to:
• Undisclosed medical information
• Failure to follow pre- or post-treatment advice
• Products or treatments used outside of SKINLAVILLE
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8. UNDER 18 POLICY
Clients under the age of 18 require written parental or guardian consent prior to any treatment.
Certain treatments may not be available to under-18s.
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9. NO EXTRA GUESTS
For insurance, safety, and privacy reasons, additional guests are not permitted at appointments.
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10. PARKING & TRAVEL
Free street parking is available; no permit is required.
Clients are responsible for checking signage and restrictions.
SKINLAVILLE is not liable for parking fines or penalties.
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11. PROFESSIONAL STANDARDS
SKINLAVILLE reserves the right to refuse or discontinue treatment where professional boundaries, safety, or mutual respect are compromised.
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12. AGREEMENT
By booking with SKINLAVILLE, you confirm that you have read, understood, and agreed to these Terms & Conditions.
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We are BEYOND GRATEFUL you have chosen SKINLAVILLE and look forward to welcoming you!
With so much Love & Care,
Andrea | Skinlaville
Card Payments & Service Fees
When paying by card or Apple Pay, a small service fee will be applied to cover payment processing costs charged by our payment provider. Manual bank transfers are fee-free.
Please note that American Express (AMEX) and international cards may incur higher processing fees, which may not be fully covered by the service fee.
For high-value packages or treatment plans, the remaining balance will need to be paid via bank transfer or cash only.