Press On - FAQ

How many nails come in a set?

10 customs made to order nails comes in a set, make sure to check your nail measurements with our sizing information before ordering to ensure a proper fit.

How long do the nails stay on?

It's all about application: Use of tabs alone for short term (3hrs - 24hrs+) or add glue for longer wear (3 - 5+ days)

Please follow our Press-On application steps!

What comes in the package?

The set of nails you ordered and an application kit which includes: a nail buffer, a mini nail file, a mini wooden cuticle pusher, abrasive nail file pads (sheet of 10), a duster brush, alcohol pads (2 packs), nail glue, adhesive nail tabs (1 sheet of 12).

Extra Application kits are available to purchase here if required!

Do you ship internationally?

Yes! We ship worldwide!

*Buyer is responsible should an international shipping import or custom fee apply.

What do I do if my package is lost?

Once handed over to the carrier, Trulyou has no control over the packages. If the address provided was correct, contact the select courier company (select at the time of checkout) responsible for delivering the package.

Are the nails reusable?

Yes. Depending on how long you've worn them, how have them been looked after and if they are still in good shape once removed! Please follow our Press-On removal and reuse steps!

How do I figure out my nail size?

Please refer to the nail sizing information provided with your sizing kit to determine your correct nail size. 

The standard nail sizes don't fit my nails, what should I do?

If none of the standard sizes fit your nail measurements, please follow our customization sizing information provided with your sizing kit

Do you accept exchanges or offer refunds?

Due to the nature of the products and sanitary reasons all sales are final. For this reason, please ensure you double check your order and nail size before placing your order. 

Any claims quality/damaged/defective items must be submitted within 72 hours after the product has been received. So please check your order as soon as you receive and get in touch if there are any problems!

*Please note that colours may be different from the actual product depending on the viewing screen.

*There may be slight variations to each set as they are 100% handmade.

How long does it take to process and ship my order? 

It takes 5-14 days for your order (depending on personalization and designs) to be processed for shipping. Please understand I only have one set of hands to paint, process, and ship the nails.

How long are shipping times?

Nail shipping times are dependent on location and shipping preference selected at checkout.