Terms+Conditions

1. Appointments & Bookings

Sessions are by appointment only.

Bookings can be made online, by phone, or in person.

Please arrive on time to ensure you receive your full session.

2. Cancellation Policy

Cancellations require at least 24 hours’ notice.

Less than 24 hours’ notice may result in the full session fee being charged.

Emergencies are understood — please contact us as soon as possible.

3. Pre-Paid Plans & Packages

Pre-paid packages must be used within the following timeframes:

• 3 sessions → valid for 4 months
• 6 sessions → valid for 7 months
• 12 sessions → valid for 13 months

Sessions not used within this period may expire.

Packages are non-transferable and non-refundable.

4. Payments

Payments are due at the time of booking or at the appointment.

We accept: cash, card, or bank transfer.

Invoices/receipts are available on request.

5. Health & Safety

Please inform us of any medical conditions, injuries, or changes to your health.

unWINd Clinic is not a substitute for medical care. Always consult your GP or healthcare provider as needed.

Some treatments may not be suitable for certain health conditions — we will advise if adjustments are necessary.

6. Confidentiality & Data Protection

All client information is treated as strictly confidential.

We comply with GDPR and will not share your details without consent.

Your records are stored securely.

7. Liability

While every effort is made to provide safe and effective treatments, clients accept responsibility for their own wellbeing and follow aftercare advice at their own discretion.

8. Code of Conduct

Respectful behaviour is expected at all times.

We reserve the right to refuse service in cases of inappropriate behaviour.

9. Contact

For questions, changes to bookings, or emergencies, please contact: 07506 906614/ hello@unwind-clinic.co.uk