Terms and Conditions

Welcome to Bare Laser Clinic! To ensure the best experience for all clients, please take a moment to review the following terms and conditions. 1. Consultations & Patch Tests For safety and insurance purposes all clients must be aged 18 years and over. All new clients must book a consultation and patch test before their first treatment, as per legal regulations. A £20 consultation fee applies. This will be deducted from your treatment plan or first session. If, during your consultation, it is determined that you are unsuitable for treatment, your consultation fee will be refunded. If you choose not to proceed, the fee is non-refundable. The consultation includes a full assessment, treatment plan discussion, and patch test to ensure your suitability and safety. Informed consent is required for every appointment and is provided via consultation forms, which must be completed before your appointment. For safety reasons, you must attend your appointment alone as this is a home-based clinic with no waiting area. 2. Deposits & Payments A non-refundable deposit is required to secure your appointment and must be paid via the link in your confirmation email. This deposit will be deducted from your treatment cost on the day. Pay-as-you-go bookings: A £25 deposit must be paid the week before your appointment. If unpaid, your slot will be released. Prepaid treatment courses: A 50% deposit is required at booking, with the balance due at your first session. Deposits are only transferable or refundable if the appointment is cancelled with at least 48 hours’ notice. Card details will be securely captured by the booking system at the time of booking and will be charged as per these policies if necessary. 3. Rescheduling & Cancellations If you need to cancel or reschedule, please provide at least 48 hours’ notice so the slot can be offered to someone on the waitlist. Cancellations with less than 48 hours' notice will result in the forfeiture of your deposit or a £25 rescheduling fee. I reserve the right to charge the card on file for any same-day cancellations or no-shows, up to the full cost of your treatment. Each case will be reviewed individually, and I will always communicate any charges with you directly. If you have prepaid for a course and cancel within 48 hours, you will have the option to either: Forfeit one session from your package OR Pay a £25 rescheduling fee 4. No-Shows & Late Arrivals Failure to attend your appointment or cancelling on the same day will result in a 100% charge of the treatment cost. Arriving more than 15 minutes late may require rescheduling, as this impacts other clients' appointments, and you will forfeit that session’s deposit. Repeat cancellations or no-shows may result in refusal of future bookings. 5. Booking & Your Appointment All bookings must be made in advance via the online system or by contacting me directly. Your appointment time is reserved exclusively for you, so please arrive on time to make the most of your session. For safety and space reasons, you must attend alone as this is a home-based clinic. Protective glasses must be worn during treatment whenever advised. Please ensure your appointment is at a time that suits you and that childcare arrangements are in place if needed. 6. Pre & Post-Treatment Advice Following pre-treatment and aftercare instructions is crucial for optimal results and reducing risks such as irritation, infection, or scarring. The clinic is not responsible for adverse effects caused by improper aftercare. To ensure the best results, please follow all pre-treatment instructions provided in your booking confirmation email and discussed at your consultation. Your treatment cannot proceed if you arrive with: 🚫 Fake tan or recently tanned skin from sun exposure or sunbeds 🚫 Use of contraindicating medication 🚫 Unprepared or unshaven treatment areas In these cases, you will still be charged the full appointment fee. If you become pregnant, start new medication, or experience any changes in your health, please inform me as soon as possible so we can adjust your treatment plan accordingly. The clinic reserves the right to refuse service if the client fails to follow medical or pre/post treatment instructions. 7. Treatment Courses & Suitability Multi-session treatment courses must be paid in advance to qualify for discounts. Treatments cannot be transferred to another person. Your suitability for treatment is based on medical history, skin type, and other factors. Please update me on any changes in your health or medication. Results vary per individual. While IPL & laser produce long-lasting hair reduction, electrolysis is the only method for 100% permanent hair removal. Hair reduction per session: On average, each IPL session results in around a 10-20% reduction in hair growth. Multiple sessions (typically 6-12) are required for optimal results, spaced 4-8 weeks apart depending on the treatment area. 8. Refund Policy No refunds will be issued for completed treatments or prepaid courses. If you have any concerns about your progress, please speak to me as soon as possible so we can make adjustments if necessary. 9. Changes to Services Bare Laser Clinic reserves the right to update services, pricing, or policies at any time. Any changes will be communicated in advance.

To keep things fair for all clients and ensure smooth scheduling, the following cancellation policy applies: At least 48 hours’ notice is required for cancellations or rescheduling. This allows me to offer your slot to someone on my waitlist. Cancellations with less than 48 hours' notice will result in the forfeiture of your deposit or a £25 rescheduling fee. I reserve the right to charge the card on file for any same-day cancellations or no-shows, up to the full cost of your treatment. Each case will be reviewed individually, and I will always communicate any charges with you directly. If you have prepaid for a course and cancel within 48 hours, you will have the option to either forfeit one session from your package or pay a £25 fee to reschedule. Unfortunately, if you book and then decide you no longer wish to proceed with treatments any fee paid is non-refundable. Repeat cancellations or no-shows may result in refusal of future bookings.

Last Updated: 19th September 2024 1. Introduction Bare Laser Clinic is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This policy outlines how we collect, use, and protect your information. 2. Information We Collect We may collect the following personal information from you: Contact details (e.g., name, email address, phone number, address) Medical history and health information relevant to your treatment Payment information Details of your appointments and treatment history Technical data, including IP addresses and browser information when using our website 3. How We Use Your Data Your personal data is used for the following purposes: To provide and manage your treatments and appointments To assess your suitability for treatments To communicate with you regarding appointments, treatments, or offers To process payments and handle transactions To comply with legal or regulatory obligations 4. Legal Basis for Processing We process your personal data on the following grounds: Consent: When you provide explicit consent (e.g., for marketing communications) Contract: To fulfill our contract with you (e.g., providing your treatment) Legal Obligation: To comply with our legal obligations (e.g., record-keeping for medical treatments) Legitimate Interests: To improve our services and ensure effective business operations 5. Sharing Your Data We do not sell or rent your personal data to third parties. However, we may share your information with: - Service providers (e.g., booking software or payment processors) who are bound by confidentiality agreements - Legal authorities, if required by law or to protect our legal rights 6. Data Security We are committed to ensuring your data is secure. We take appropriate measures to protect your data from unauthorised access, disclosure, or loss. Your data is stored securely and is only accessible by authorised personnel. 7. Data Retention We will retain your data for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. If you request the deletion of your personal data, we will comply unless we are legally required to retain it. 8. Your Rights Under the General Data Protection Regulation (GDPR), you have the following rights: Right to Access: You can request a copy of your personal data. Right to Rectification: You can ask us to correct any inaccurate data. Right to Erasure: You can request that we delete your personal data, under certain conditions. Right to Restrict Processing: You can ask us to limit how we use your data. Right to Data Portability: You can request the transfer of your data to another organization. Right to Object: You can object to the processing of your data for marketing purposes. To exercise any of these rights, please contact us at: emily@barelaserclinic.co.uk 9. Cookies Our website uses cookies to improve your browsing experience. You can control cookie settings in your browser, though disabling cookies may affect your use of the website. 10. Changes to the Privacy Policy We may update this Privacy Policy periodically. Any changes will be posted on our website, and you will be notified via email where necessary. 11. Contact Us If you have any questions regarding this policy or how we handle your data, please contact us: Bare Laser Clinic Email: emily@barelaserclinic.co.uk Phone: 07393113869