5 Simple Ways to Win Back Lost Clients This Summer
30 May 2025
5 mins
As summer approaches, it’s the perfect time to reconnect with clients who haven’t booked in a while — and fill your diary before the busy season kicks in. Whether it’s been a few weeks or a few months, a thoughtful message or a limited-time offer can be all it takes to bring someone back through your doors. Here’s how to make it happen — fast, easy, and with the help of Solo’s built-in tools.
📣 Use Broadcasts to Reconnect — Instantly
One of the easiest ways to bring back past clients is by using Solo’s Email or SMS Broadcasts feature.
The best part? Solo automatically creates a list of lapsing clients who haven’t booked in the last 60 days — so you don’t have to dig through your calendar or message history.
All you need to do is craft a message, choose your offer (if you want one), and hit send.
✅ 5 Proven Tips to Reactivate Lost Clients
Here are five easy, effective strategies to build the perfect broadcast — and bring your clients back in time for summer.
1. Reintroduce Your Business
Have you added a new treatment, changed up your product line, or upgraded your service menu? Let your past clients know what they’re missing out on. A quick update can reignite interest and remind them why they loved visiting you in the first place.
2. Offer a Personal Discount
Everyone loves a little incentive. Set up a promo code just for your lapsing clients — like an “early bird” summer special or a returning client discount. It’s a great way to spark action and show them you appreciate their loyalty.
3. Introduce Your Loyalty Scheme
If you’ve launched (or are planning to launch) a loyalty scheme, this is the perfect time to promote it. Let clients know they can earn rewards for repeat bookings — such as a discount after a set number of appointments or when they hit a certain spend. Loyalty builds consistency.
4. Refresh Your Website
Give your website a little seasonal glow-up. Update your treatment descriptions, refresh your gallery or look book, pin your latest glowing reviews, or even switch up your colour scheme for a fresh summer vibe. Make sure everything is up to date and inviting.
5. Make It Easy to Book
Most importantly, don’t forget to include a ‘Book Now’ button or link in your broadcast. The easier it is to book, the more likely they are to follow through — especially when it’s just a click away on their phone.
✨ Ready to Bring Them Back?
With Solo’s built-in broadcast tools, automated client lists, and features like promo codes and loyalty tracking, reactivating your past clients has never been easier.
So why wait?
Log in to your Solo account and start building your summer comeback campaign today.