Policies

At Silva Lining Nails, I understand that sometimes plans change. To keep things fair for all clients and to protect my time as a small business, the following policies apply:

Cancellations: • Please give at least 48 hours’ notice if you need to cancel your appointment. • Late cancellations (under 48 hours) may result in a charge of 50% of your booked service fee. This may be charged to the card provided at the time of booking. • Repeated late cancellations may result in the refusal of future bookings.

Rescheduling: • Please give at least 24 hours’ notice if you need to reschedule your appointment. • Late reschedules (under 24 hours) will be considered a late cancellation and may result in a charge of 50% of your booked service fee.

Festive Period – 1st to 30th December: • Due to limited availability and increased demand during the festive period, a minimum of 48 hours’ notice is required for both cancellations and rescheduling. • Cancellations or rescheduling with less than 48 hours’ notice may result in a charge of 50% of your booked service fee. • This festive policy applies to all appointments taking place between 1st and 30th December and replaces the usual 24-hour rescheduling period during these dates.

No-shows: • If you do not attend your appointment without prior notice, your card may be charged 50% of your booked service fee. Alternatively, you may be asked to pay the fee before making another booking. • Repeated no-shows may result in the refusal of future bookings.

Late Arrivals: • Please aim to arrive on time for your appointment and no earlier than 5 minutes. • Arriving late may result in a shortened service to avoid delays for the next client. • If you are more than 20 minutes late, you may be considered a no-show and your appointment may be cancelled. A charge of 50% of your booked service fee may apply.

My Commitment: I value your time and always aim to provide a calm, pampering experience without rushing. These policies help protect my appointment time while ensuring I can give every client the same dedicated care and attention.

At Silva Lining Nails, every service is carried out with care and attention to detail. I want you to leave feeling happy and confident with your nails.

Please take a moment to read my refunds and repairs policy:

Refunds

• Refunds are not offered for completed services, as payment covers the time, products, skill and expertise involved in carrying out your treatment.
• Refunds will only be considered in exceptional circumstances and remain entirely at the discretion of Silva Lining Nails.

Repairs

• If you experience lifting, chipping or breakage that appears to be due to the product or application within 7 days of your appointment, please contact me as soon as possible with clear photographs of the affected nail(s). Where appropriate, I will repair the nail(s) free of charge.
• Free repairs apply only where the issue is considered to be the result of the product or application. They do not cover damage caused by accidents, knocks, catching the nail, using your nails as tools, biting or picking, lifestyle or work-related wear, sports, pet care, gardening, decorating, excessive exposure to water or chemicals, or failure to follow aftercare advice.
• Once you’ve contacted me, I’ll do my best to offer you the next suitable repair appointment based on my availability.
• Repairs requested after 7 days from your appointment will be chargeable, regardless of the cause.

Aftercare

To help your nails last as long as possible:

• Follow the aftercare advice provided at your appointment and via email.
• Wear gloves when cleaning, gardening, decorating or using chemicals.
• Avoid using your nails to pick, scrape, open cans or packages, or perform tasks that place excessive pressure on them. Use the complementary can drinks opener given to you at your first appointment rather than relying on nails.
• Apply the complementary cuticle oil regularly to keep the nails and surrounding skin healthy and flexible.

Silva Lining Nails cannot accept responsibility for damage caused by accidents, lifestyle factors, failure to follow aftercare advice, or normal wear and tear.

My Promise

I genuinely want you to love your nails and enjoy them for as long as possible. If you have any concerns, please get in touch as soon as you notice an issue so I can advise you and, where appropriate, help resolve it.

Health & Safety

At Silva Lining Nails, your health, safety and comfort are my top priorities. Every appointment is carried out using professional products and strict hygiene procedures to provide a clean, safe and relaxing environment.

My Commitment

• All reusable metal tools are first cleaned before being disinfected in an ultrasonic cleaner using Nibovi Professional Disinfectant, following the manufacturer’s instructions. Nibovi is a professional salon disinfectant that is effective against bacteria, fungi and viruses, helping to maintain the highest standards of hygiene.
• Every client receives a brand-new nail file and, where applicable, a wooden cuticle pusher. These items are single-use and are never reused on another client.
• Treatment areas and frequently touched surfaces are cleaned and disinfected between every appointment, including the nail table, client chair, arm rest, and both the inside and outside of the nail lamp.
• Hands are sanitised before every treatment, and gloves are worn where appropriate.
• The treatment room is ventilated between appointments by opening the windows for a minimum of five minutes to promote fresh airflow.
• Only professional-grade, high-quality products are used throughout every treatment.

Pedicure Spa Hygiene

For every pedicure using the foot spa, a strict cleaning and disinfection procedure is followed between each client:

• The foot spa is thoroughly cleaned using hot water and washing-up liquid to remove any visible debris.
• It is then disinfected using Barbicide Concentrate, with the spa’s massage and jacuzzi functions switched on to allow the disinfectant to circulate through the internal pipework and components. The disinfectant is left to circulate for a minimum of 15 minutes in accordance with the recommended contact time, ensuring all areas are thoroughly disinfected.
• Once the recommended contact time has been reached, the foot spa is thoroughly rinsed.
• A final wipe-down is carried out using an antibacterial surface cleaner before fresh, clean water is added for your treatment.
• Fresh water is used for every client, and the foot spa is never reused without first completing the full cleaning and disinfection process.

Client Responsibilities

• Please inform me before your appointment of any allergies, medical conditions, medications, or skin or nail concerns (including fungal infections, cuts, recent injuries or signs of infection).
• A consultation form must be completed before your first appointment and updated whenever your health, medication or relevant medical history changes.
• I reserve the right to refuse, postpone or adapt a treatment where it is not safe or appropriate to proceed.

Contraindications

Treatment may not be possible if you have:

• Fungal nail infections or contagious skin conditions.
• Open cuts, sores or wounds on the hands or feet.
• Severe allergic reactions to nail products.
• Any medical condition that could make treatment unsafe (this will be discussed during your consultation).

Aftercare

Aftercare advice will be provided at every appointment and is also emailed to you afterwards, so you can refer back to it whenever needed. Following this advice is essential to help maintain the health, appearance and longevity of your nails.

Silva Lining Nails cannot accept responsibility for issues arising from failure to follow the aftercare advice provided, the use of non-recommended products, or damage caused after your appointment.

My Promise

Every appointment is carried out in a calm, clean and welcoming environment where your wellbeing comes first. I take great pride in maintaining high standards of cleanliness and infection control so you can relax knowing your treatment is being carried out safely and professionally. If you ever have any concerns, please get in touch as soon as possible and I’ll be happy to help.