1. Introduction
We take your privacy seriously. This policy explains what personal information we collect, how we use it, and how we keep it safe.
2. Information We Collect
We may collect:
- Contact details (name, phone number, email, address).
- Health information provided on consultation forms (to ensure safe treatments).
- Treatment history and preferences.
- Payment details (for transactions).
- Marketing preferences.
3. How We Use Your Information
Your information is used to:
- Provide safe and effective treatments.
- Keep accurate treatment records (as required by insurers/legal obligations).
- Contact you regarding appointments.
- Send you marketing (if you have given consent).
- Maintain financial and business records.
4. Data Sharing
We will not share your data with third parties unless:
- You give explicit consent.
- We are required to do so by law (e.g., HMRC, insurance investigations).
5. Data Storage & Security
- Paper records are kept in locked storage.
- Electronic records are password-protected.
- Only authorised staff (or the practitioner if solo) can access your data.
6. Data Retention
- Client records are retained for 7 years (insurance/legal requirement).
- Financial records are retained for 6 years.
- After these periods, data will be securely destroyed.
7. Your Rights
You have the right to:
- Request a copy of the information we hold about you.
- Ask us to correct or update your data.
- Request deletion of your data (unless required by law/insurance).
- Withdraw consent for marketing at any time.
8. Cookies & Website (if applicable)
If our website uses cookies, these are used to improve user experience. You can disable cookies in your browser settings.
9. Contact Us
If you have any questions or concerns about your data, please contact:
nat.the.skin.alchemist@gmail.com
If you remain unhappy, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.