Terms & Conditions – Bookings
My treatment room is in my home.
It is a quiet, private space created specifically for facial and massage treatments. Appointments are intentionally spaced to allow time, care, and a deeply unhurried experience for every client.
- Appointments
• All bookings must be made through our official booking system.
• Please arrive on time; no more than 10 minutes before your appointment time. Late arrivals may shorten your treatment, but the full service cost will still apply.
- Payments & Deposits • Payments can be made by cash or bank transfer to avoid fees. If you choose to pay by card there will be a Stripe fee added to your payment. A deposit may be required to confirm your booking. • Deposits are non-refundable but transferable if rescheduled within the notice period.
- Cancellations & Rescheduling • Minimum 24 hours’ notice is required to reschedule or cancel. • Cancellations with less than 24 hours’ notice, or no-shows, will result in loss of deposit.
- Health & Safety • Please inform us of any medical conditions, allergies, or skin sensitivities before your appointment. • We reserve the right to decline treatment if it may not be suitable for your health.
- Refunds • Treatments and services are non-refundable once completed. • Products purchased are only refundable if faulty or unopened, in line with consumer law.
- Rights Reserved • The Skin Alchemist reserves the right to amend booking policies and terms at any time.
- Females clients only