Terms and conditions

Terms & Conditions – Bookings 1. Appointments • All bookings must be made through our official booking system. • Please arrive on time; no more than 10 minutes before your appointment time. Late arrivals may shorten your treatment, but the full service cost will still apply. 2. Payments & Deposits • A deposit may be required to confirm your booking. • Deposits are non-refundable but transferable if rescheduled within the notice period. 3. Cancellations & Rescheduling • Minimum 24 hours’ notice is required to reschedule or cancel. • Cancellations with less than 24 hours’ notice, or no-shows, will result in loss of deposit. 4. Health & Safety • Please inform us of any medical conditions, allergies, or skin sensitivities before your appointment. • We reserve the right to decline treatment if it may not be suitable for your health. 5. Refunds • Treatments and services are non-refundable once completed. • Products purchased are only refundable if faulty or unopened, in line with consumer law. 6. Rights Reserved • The Skin Alchemist reserves the right to amend booking policies and terms at any time.