T&Cs

Female clients only.

My treatment rooms is on the first floor at Paramount Health and Fitness. Please wait in the coffee bar area downstairs and I will come and collect you.

Please note that I am a holistic therapist and my massages are intentional and relaxing. I do not perform deep tissue or sports massage. I can recommend Ashleigh Donnelly Fitness Freaks at Paramount Health and Fitness Bedlington for sports massage.

1. Appointments • All bookings must be made through our booking system. • Please arrive on time; no more than 10 minutes before your appointment time. Late arrivals may shorten your treatment, but the full service cost will still apply.

2. Payments & Booking Fees

• A non-refundable booking fee is required to secure your appointment.

• This fee is deducted from the total cost of your treatment on the day.

• Booking fees are transferable once if you reschedule with at least 48 hours’ notice.

• Appointments are not confirmed until the booking fee has been received.

• Payments can be made by cash, bank transfer or by card.

3. Cancellations & Rescheduling

Cancellations

• More than 48 hours’ notice: Your £10 deposit will be refunded or transferred to a new booking, according to your preference.
• Within 48 hours: A cancellation charge of 50% of the total treatment price may apply. Your £10 deposit will be deducted from this amount, and any remaining balance will be payable.
• Missed appointments: If you fail to attend without giving notice, a charge of up to 100% of the treatment price may apply, reflecting the loss incurred.

Rescheduling

You may reschedule your appointment once without charge, provided you give at least 48 hours’ notice.

Requests to reschedule within 48 hours of your appointment will be treated as a late cancellation. Further rescheduling requests may require a new deposit.

4. Health & Safety

• Please notify me of any medical conditions, allergies, or skin sensitivities prior to your appointment.

• I reserve the right to decline treatment if it may not be suitable or safe for you, or me.

5. Refunds

• Treatments and services are non-refundable once completed, as time and products have been used.

• Retail products are refundable only if faulty or unopened, in line with consumer law.

6. Rights Reserved

• The Skin Alchemist reserves the right to update or amend these terms at any time.

7. Client Eligibility

• Age 16 and over

• Female clients only, unless referred by an existing client.

8. Professional Conduct Policy

All treatments offered are strictly professional massage and facial therapies only.

Any inappropriate behaviour, comments, or requests of a sexual nature will not be tolerated.

If this occurs, the treatment will be ended immediately, and you will be asked to leave the premises.

The full treatment fee will remain payable, and no refund will be given.

This policy is in place to ensure a safe, respectful environment for both client and practitioner.