policies

Policies

Client Policies & Important Information

These policies are in place to protect both our clients and the business while ensuring appointments run smoothly, safely, and professionally.

By booking an appointment, you agree to the policies outlined below.

Booking Policy

Deposits

A deposit may be required to secure your appointment.

• Deposits are non-refundable.
• Deposits secure your appointment time and are deducted from the final balance.
• Appointments are not confirmed until the deposit has been received.

Cancellation & Rescheduling Policy

We require a minimum of 24 hours’ notice to cancel or rearrange an appointment.

• Less than 24 hours’ notice will result in loss of deposit.
• No-shows will result in loss of deposit.
• Repeated cancellations or missed appointments may require full payment upfront for future bookings.

Please understand that missed appointments affect business availability and other clients waiting for appointments.

Late Arrival Policy

Please arrive on time for your appointment.

• Late arrivals may result in reduced treatment time.
• Excessive lateness may require the appointment to be cancelled.
• Full charges may still apply where appointment time has been reserved.

Consultation & Medical Policy

All clients must complete a consultation form before treatment.

Clients are responsible for disclosing:

• Medical conditions
• Pregnancy or breastfeeding
• Medication
• Recent surgery or procedures
• Allergies
• Implants or medical devices

Failure to provide accurate medical information may result in treatment being refused.

Treatment Suitability Policy

We reserve the right to refuse or stop treatment where:

• Contraindications are present
• Treatment is considered unsafe
• A client is under the influence of drugs or alcohol
• Medical information has not been disclosed
• Inappropriate behaviour occurs

No refunds will be given if treatment cannot proceed due to undisclosed contraindications.

Results Policy

Results vary from person to person.

Factors affecting results include:

• Lifestyle
• Diet
• Hydration
• Exercise
• Medical history
• Consistency with treatments
• Following aftercare advice

No guarantees are made regarding:

• Exact inch loss
• Weight loss
• Cellulite reduction
• Skin tightening outcomes
• Specific timeframes

Refund Policy

Due to the nature of treatments provided:

• Treatments are non-refundable once carried out.
• Courses and packages are non-refundable and non-transferable.
• Refunds will not be provided due to dissatisfaction with results where treatment has been performed correctly.

Aftercare Policy

Clients agree to follow all aftercare instructions provided.

Failure to follow aftercare guidance may affect:

• Results
• Recovery
• Treatment effectiveness

The business accepts no responsibility for issues resulting from failure to follow aftercare advice.

Children & Guests Policy

To maintain a calm and safe treatment environment:

• Please avoid bringing children to appointments unless necessary.
• Additional guests may not be permitted during treatment unless agreed in advance.

Photography Policy

Before & after photographs may be taken for:

• Progress tracking
• Insurance records
• Client files

Images will never be shared publicly without consent.

Privacy & Confidentiality Policy

Client information is kept confidential and stored securely.

Your personal information will never be shared with third parties unless legally required to do so.

Hygiene & Safety Policy

We are committed to maintaining high hygiene and safety standards.

All equipment, tools, and treatment areas are cleaned and sanitised between clients.

Respect Policy

We operate a respectful and professional environment.

Aggressive, abusive, threatening, or inappropriate behaviour towards staff will not be tolerated and may result in refusal of future bookings.

Age Policy

Clients must be 18 years or older to receive treatment unless otherwise agreed and consented to appropriately.

Contact Us

If you have any questions regarding our policies, please contact us before booking your appointment.